Retail Regional Manager

American Iron and Metal•Hamilton, ON

29d•CA$100,000 - CA$125,000•Hybrid

About The Position

The Regional Manager is responsible for overseeing the operations of multiple locations within a designated region. This role involves ensuring that all branches meet operational standards, achieve financial targets, and deliver exceptional customer service. The Regional Manager will lead and support Branch Managers, drive operational efficiency, and implement strategic initiatives to enhance performance and growth.

Requirements

Proven experience as a Regional Manager or similar senior management role, preferably in the retail or automotive industry.
Strong leadership and team management skills with the ability to motivate and inspire others.
Excellent financial acumen with experience in budgeting, forecasting, and financial analysis.
Strong problem-solving and decision-making abilities.
Excellent communication and interpersonal skills.
Ability to travel within the district as required. (70% of time on the road)

Nice To Haves

Bachelor’s degree in Business Administration, Management, or a related field is preferred.
Leadership: Demonstrates strong leadership qualities and can effectively lead and manage teams.
Strategic Thinker: Capable of developing and implementing strategies to achieve business objectives.
Results-Oriented: Focused on achieving targets and driving continuous improvement.
Customer-Focused: Committed to delivering exceptional customer service and enhancing customer satisfaction.
Adaptable: Flexible and able to adapt to changing business needs and market conditions.

Responsibilities

Overseeing daily operations of multiple Kenny U-Pull locations within the district.
Ensuring all locations adhere to company policies, procedures, and standards.
Monitoring key performance indicators (KPIs) and implement action plans to achieve targets.
Conducting regular site visits to assess operations, identify areas for improvement, and ensure compliance with safety and environmental regulations.
Leading, mentoring, and supporting Branch Managers to ensure effective management and development of their teams.
Build and maintain strong, collaborative relationships with internal stakeholders and operational partners to support business objectives and ensure alignment on priorities and execution.
Fostering a positive and productive work environment that encourages teamwork, accountability, and continuous improvement.
Conducting performance reviews, provide feedback, and implement training programs to enhance staff skills and knowledge.
Developing and managing budgets for each location within the district.
Analyzing financial reports, identify trends, and implement strategies to increase profitability and reduce costs.
Ensuring accurate inventory management and optimize stock levels to meet customer demand.
Ensuring all locations deliver exceptional customer service and maintain high customer satisfaction levels.
Addressing and resolve customer complaints and issues in a timely and effective manner.
Implementing customer feedback mechanisms to continuously improve service quality.
Collaborating with stakeholders to develop and execute district business plans and strategies.
Identifying market opportunities and implement initiatives to drive growth and expand market share.
Monitoring industry trends and competitor activities to stay ahead of market developments.
Ensuring all locations comply with health, safety, and environmental regulations.
Promoting a culture of safety and implement programs to minimize workplace hazards.
Conducting regular audits to ensure adherence to compliance standards and address any non-compliance issues promptly.