Retail Receiving Support Associate - Overnight, Herald Square - Full Time

Macy's•New York, NY

2d•$17 - $27•Onsite

About The Position

As an Overnight Receiving Colleague, also known as an Overnight Back of House Colleague, you will be responsible for managing the flow of merchandise into our stores. You will be part of a team that ensures products are received, processed, and made available for sale in a timely and efficient manner as well as the upkeep of merchandise within the store and stockroom maintenance.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Ability to communicate and share information with diverse groups of customers and peers
Resourceful and eager to start a new venture and can adapt to changing priorities
You can work on your own but are great with team dynamics
Self-starter; able to adapt quickly to changing customer expectations and needs
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
No Education or Experience Required

Responsibilities

Greet customers, answer their questions, and provide assistance in a friendly and professional manner.
Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
Receive and unload merchandise from delivery trucks; unpack merchandise from vendor boxes; and remove merchandise from plastic bags and packaging.
Sort and organize merchandise based on its type, size, or category.
Ensure that items are properly labeled, tagged, or marked for easy identification and retrieval.
Keep the receiving area clean and organized.
Complete all processing and receiving activities in accordance with productivity standards, timelines, and asset protection inventory control and compliance procedures.
Ensure promotional signage is accurate and up-to-date.
Transfer merchandise from the receiving area to the stockroom or sales floor.
Assist the Merchandise Team in the movement of fixtures and merchandise for new product placement, season changes, and clearance set.
Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives his/her package in good condition.
Process shippable returns and abandoned in store pickup orders.
Retrieve orders from our back-of-house storage and deliver them curbside to the customer.
Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
Work with other team members to achieve department goals and maintain a positive work environment.
Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice