Retail Program Manager - Bi-Lingual Sales Leader

ARS-Rescue Rooter•Miami, FL

1d•$60,000 - $70,000•Onsite

About The Position

American Residential Services (ARS) is the largest provider of residential services in the US, employing over 7000 professionals nationwide. With over 45 years of experience since its establishment in 1975, ARS offers HVAC, Plumbing, and Electrical solutions to its customers. This role is for a Retail Program Manager who will be responsible for leading and managing the retail sales program to achieve specified lead goals.

Requirements

Strong interpersonal, organizational, communication and selling skills are required.
Must have two years of demonstrated sales leadership or retail management experience.
The ability to work evenings and weekends with minimal supervision is also required.
This job requires the ability to read and interpret training material.
Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.

Nice To Haves

Bi-Lingual

Responsibilities

Recruit, train, and direct all personnel within the retail sales program to obtain daily/weekly specified lead goals.
Manage hourly/daily associates performance, schedules and activities to achieve service center goals.
Hold weekly associate meetings to inform, educate, and motivate individual team members.
Provide individual and team progress updates vs. goals.
Provide training on technical issues affecting the retail program (seasonal changes, IAQ materials, HVAC equipment, etc.).
Create competitive atmosphere between associates with internal contests for leads or challenges to a neighboring branch such as a “race” to a pre-determined goal, etc.
Spend 60-65% of time in the field with SSAs and retail store management.
Meet and / or exceed all ARS-Rescue Rooter established departmental business performance standards for lead generation, staffing, and leads run.
Develop and maintain positive, direct, working relationships with retail store personnel and retail store management.
Meet with retail store managers and/or home services team members to provide performance updates and notify of schedule or staffing changes.
Schedule and implement planned store “events”, being sure to involve Store Management.