Retail Production Team Lead

Goodwill Industries of Middle Tennessee•Smyrna, TN

16d

About The Position

The Retail Production Team Lead leads and manages backroom operations in support of the store leadership team, ensuring production goals and quotas are met while maintaining cleanliness, safety, quality, and processing standards. The role provides hands-on leadership to backroom staff and oversees donation intake, processing, sorting, pricing, and material handling. It safeguards donations, upholds donor experience expectations, and supports efficient, compliant operations that contribute to store readiness, sales performance, and mission impact. Guided by the mission of Changing Lives through Education, Training and Employment, the role helps ensure each interaction contributes to community impact. It promotes a work environment grounded in the TRUE Core Values of Teamwork, Respect, Uprightness, and Empowerment. The position requires schedule flexibility to support morning and evening shifts, including weekend coverage.

Requirements

High school diploma or equivalent.
One to two years of experience in production, warehouse, retail, or logistics environments.
Excellent oral and written communication skills.
Strong organizational skills and the ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
Ability to learn and apply new processes, systems, equipment, and operational procedures.
Ability to lead and motivate a diverse team and promote a positive, inclusive work culture grounded in the organization’s Mission and TRUE Core Values.
Ability to provide safe, friendly, and efficient donor service at the Donor Door.
Ability to interpret and meet production metrics, KPIs, and performance goals.
Ability to identify quality standards, classify goods accurately, and comply with CPSC and public protection requirements.
Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research.
Ability to train, coach, and develop team members in operational procedures and production standards.
Ability to stand, walk, and move throughout the store during assigned shifts.
Ability to work a flexible schedule, including weekends and holidays, and support morning and evening shifts.
Ability to operate a forklift; forklift certification must be obtained, with training and certification provided by the organization.

Nice To Haves

Associate’s degree or completion of related retail management coursework.
Experience in fast-paced, high-volume operations.
Prior experience in retail, a nonprofit, or a mission-based organization.
Experience supporting or working alongside eCommerce operations.
Previous experience supervising, training, coaching, or developing staff.
Bilingual language skills.

Responsibilities

Lead daily backroom production operations, including donation intake, sorting, processing, pricing, and material handling.
Provide hands-on leadership to backroom staff and ensure production goals, quotas, and processing expectations are met.
Monitor daily workflow and productivity to support efficient movement of donated goods from intake through production.
Ensure quality control, accurate sorting and pricing, compliance with processing guidelines, and adherence to CPSC requirements.
Safeguard donated goods against loss, damage, or misuse throughout the production process.
Ensure donations are handled respectfully, promptly, and professionally to meet donor experience expectations.
Train, onboard, coach, and develop backroom team members on production processes, quality standards, safety requirements, and operational expectations.
Support assigned backroom opening and closing activities to ensure production readiness and operational continuity.
Coordinate timely movement of processed goods from the backroom to the sales floor in line with store priorities and plans.
Maintain backroom safety and cleanliness by enforcing protocols, monitoring workspaces, and addressing hazards.
Identify and communicate maintenance needs, equipment issues, and operational barriers that could affect production flow, safety, or efficiency.
Ensure consistent execution of organizational policies, loss prevention practices, and public protection requirements related to backroom operations.
Follow Goodwill operational guidelines and applicable CPSC requirements for donation processing and material handling.
Perform other duties as assigned to support store operations, operational effectiveness, and leadership priorities.