Retail Production Associate

Goodwill Industries Ontario Great Lakes • London, ON

10d • Onsite

About The Position

Retail Production Associate is a customer service role responsible for providing excellent service while ensuring a healthy and safe work environment. As a Retail Production Associate, you will contribute to Goodwill's mission by supporting the success of the donated goods retail business, helping to create jobs and opportunities within the community, and promoting environmental sustainability through the reuse and recycling of donated goods. Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported. Diversity, equity, accessibility and preserving the environment are important to us. Building a workforce which reflects the diversity of the communities in which we live and serve is our goal. Mission: Changing Lives and communities through the power of WORK. Vision: Everyone working and thriving in sustainable communities. Values: Inclusion: Embracing all people equally; Compassion: Serving with heart; Aspiring Workforce: Together changing lives through the power of WORK; Respect: Embracing diversity, upholding all people with dignity and trust; Empathy: Ability to walk in each other’s shoes.

Requirements

• Excellent Communication Skills.
• Excellent Organizational Skills.
• Attention to detail and accuracy.
• Active listening skills.
• Good communication and interpersonal skills.
• Problem solving and decision making.
• Well-developed assessment skills.
• Cooperation/Teamwork.
• Enthusiasm and Initiative.
• Customer Service experience.

Nice To Haves

• Experience in a processing work environment an asset.
• High school diploma an asset.
• Knowledge of antiques and collectibles.

Responsibilities

• Perform all duties within the framework of the Guiding Principles, procedures.
• Follows the Customer Care Cycle (I Care) consistently, providing world class customer service to all customers, internal and external, of Goodwill.
• Be actively involved in ensuring the health, well-being and safety of themselves and their team.
• Conduct work activities safely and in accordance with Health and Safety legislation and Goodwill, Ontario Great Lakes Health and Safety policies, procedures, and program.
• Maintain a neat, clean, organized, and safe facility, including but not limited to workstation(s) and the donation processing area.
• Sort donated goods based on condition in accordance with procedures.
• Price merchandise in accordance with procedures using the base price guide.
• Sort and store priced donations into labelled pallet boxes according to procedures.
• Identify high value donations based on condition, quality, antique and/or collectibles for up pricing or online sales.
• Keep current on merchandise knowledge, industry trends and competitive pricing.
• Perform other related activities as necessary or as assigned.
• Personal Protective Equipment (PPE) is a requirement for this role.

Benefits

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.
• Equitable access to skills training & coaching, scholarships, and educational credentials.
• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance with scheduling flexibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed