Retail Production Associate

Goodwill Industries Ontario Great Lakes • Goderich, ON

1d • Onsite

About The Position

Goodwill is hiring a Retail Production Associate, a customer service role responsible for providing excellent service while ensuring a healthy and safe work environment. This role supports Goodwill's mission by contributing to the success of the donated goods retail business, helping to create jobs and opportunities within the community, and promoting environmental sustainability through the reuse and recycling of donated goods. No experience is needed as training, coaching, and support will be provided. Newcomers to the region are welcome to apply. Accommodation is available upon request during the recruitment process.

Requirements

• Excellent Communication Skills.
• Excellent Organizational Skills.
• Attention to detail and accuracy.
• Active listening skills.
• Good communication and interpersonal skills.
• Problem solving and decision making.
• Well-developed assessment skills.
• Cooperation/Teamwork.
• Enthusiasm and Initiative.
• Customer Service experience.

Nice To Haves

• Experience in a processing work environment an asset.
• High school diploma an asset.
• Knowledge of antiques and collectibles.

Responsibilities

• Perform all duties within the framework of the Guiding Principles, procedures.
• Follows the Customer Care Cycle (I Care) consistently, providing world class customer service to all customers, internal and external, of Goodwill.
• Be actively involved in ensuring the health, well-being and safety of themselves and their team.
• Conduct work activities safely and in accordance with Health and Safety legislation and Goodwill, Ontario Great Lakes Health and Safety policies, procedures, and program.
• Maintain a neat, clean, organized, and safe facility, including but not limited to workstation(s) and the donation processing area.
• Sort donated goods based on condition in accordance with procedures.
• Price merchandise in accordance with procedures using the base price guide.
• Sort and store priced donations into labelled pallet boxes according to procedures.
• Identify high value donations based on condition, quality, antique and/or collectibles for up pricing or online sales.
• Keep current on merchandise knowledge, industry trends and competitive pricing.
• Perform other related activities as necessary or as assigned.
• Personal Protective Equipment (PPE) is a requirement for this role.

Benefits

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.
• Equitable access to skills training & coaching, scholarships, and educational credentials.
• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance with scheduling flexibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED