Retail & Production Associate

The Soap Gal, LLC•Mesa, AZ

177d•Onsite

About The Position

The Retail & Production Associate provides operational support across The Soap Gal and Maker’s Haven to ensure consistent quality, service, and efficiency between the retail store and production operations. This position assists with daily store operations, cashiering, inventory management, labeling, packaging, and restocking. The Floater role offers flexibility to work between locations based on business needs and is a key contributor to maintaining an organized, customer-focused, and collaborative environment.

Requirements

High school diploma or equivalent required.
1–2 years of experience in retail, customer service, or a related field preferred.
Must have a consistent track record of reliability, teamwork, and adaptability, especially in roles that require transitioning between tasks or departments.
Ability to sit, stand and/or walk for extended periods of time.
Must not be sensitive to fragrances and scents.
Ability to wear personal protective equipment (PPE), including goggles, gloves, and respiratory protection, as needed.
Ability to lift or assist in lifting items and heavy boxes up to 50 lbs.
Ability to walk, reach with hands and arms, climb, balance, twist, stoop, kneel or crouch.
Willingness to adhere to strict hygiene and cleanliness standards in a soap manufacturing environment.

Nice To Haves

Previous experience in production, crafting, or hands-on manufacturing is a plus.
Familiarity with artisan bath and body products, natural ingredients, or small-batch production is helpful but not required—training will be provided.

Responsibilities

Support store opening and closing routines as directed.
Operate the POS system, process sales, and provide courteous customer service.
Restock shelves, maintain visual displays, and keep the retail space clean and organized.
Follow established policies for cash handling and store procedures.
Assist customers with product questions and recommendations.
Assist with labeling, packaging, and preparing products for sale or distribution.
Support product movement between the store and production areas to maintain stock accuracy.
Help with counting, sorting, and organizing inventory.
Participate in packaging and order fulfillment for retail and online orders.
Communicate supply needs and low inventory levels to the Lead Associate or management.
Work collaboratively with team members across both locations.
Follow direction from the Lead Associate and management team.
Maintain a professional, team-oriented attitude and contribute to a positive work culture.