Retail Product & Pricing Specialist

Hy-Vee, Inc.•Independence, MO

11d•Onsite

About The Position

Maintains department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. Ensures products are available to the customer in a timely manner and all item parameters are accurately maintained in the product management software. This role requires a positive attitude, a friendly atmosphere, and excellent customer service skills. The specialist will assist with gross profit analysis, inventory management, pricing verification, and product placement. They will also work with vendors, manage invoices, and ensure adherence to company policies and guidelines.

Requirements

Must be 18+ years old.
High school or equivalent experience.
Strong basic math skills necessary.
Over six months to one year of similar or related experience.
Ability to solve practical problems with a variety of variables and limited standardization.
Ability to interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information.
Ability to guide people and provide basic direction.
Ability to follow technical manuals.
Increased contact with people.
Must be able to exert up to 50 pounds of force occasionally.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Must maintain strict adherence to department and company guidelines related to personal hygiene and dress.
Adherence to company policies and individual store guidelines.
Must report to work when scheduled and on time.
Responsible for company assets including equipment and merchandise.
Has daily contact with customers, suppliers/vendors and with the general public.
Has access to confidential information including store inventory information, item costs, and margins.
Successful completion of a pre-employment drug screen.

Responsibilities

Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service.
Maintains department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.
Provides prompt, efficient, and friendly customer service, exhibiting caring, concern, and patience in all customer interactions.
Smiles and greets customers in a friendly manner, learning their names and addressing them by name whenever possible.
Assists customers by escorting them to products, securing out-of-reach products, loading/unloading heavy items, and noting/passing along customer suggestions.
Assists store management with gross profit analysis and other management reporting functions.
Ensures inventory information is accurate for monthly inventory.
Utilizes product management software to minimize out-of-stocks and inventory, maintaining correct item parameters and signage.
Ensures advertised, EDLP, and RDA items are priced and signed correctly and sufficient quantities are ordered.
Maintains special buys to ensure accuracy of parameters in product management applications.
Performs inventory and pricing verification in accordance with company policy.
Works with upper management to determine product placement for new items and resets.
Ensures obsolete and discontinued inventory is reduced for quick sale.
Monitors excess inventory and works with store management to minimize.
Monitors and reports on damage/unsaleable inventory and implements solutions to reduce them.
Edits and transmits replenishment and ad orders.
Ensures price changes and product information changes for all items are completed in a timely manner.
Assists department managers with questions concerning product management in their department.
Works with DSD vendors, checks in and balances vendor invoices.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.