Retail Product & Design Consultant

Fargo Glass & Paint•Fargo, ND

11d•Onsite

About The Position

The Retail Product & Design Consultant is responsible for delivering exceptional customer experience while providing expert product recommendations and design solutions for residential and commercial projects. This role combines retail sales, customer service, design consultation, and project support to help customers select products that enhance the beauty, functionality, and value of their spaces.

Requirements

Strong team player with excellent interpersonal skills.
Strong written and oral communication skills.
Proven customer service skills.
Ability to work under minimal supervision.
Ability to manage multiple tasks.
Ability to interact with others in a professional manner.
Valid driver’s license and be insurable by the company.
High School Diploma or GED.
One or more years of previous retail or customer service experience.

Nice To Haves

Experience in paint, home improvement, flooring, cabinetry, interior design, window coverings or related industries.
Experience working with contractors, builders or interior designers.
Working knowledge of computers and various computer programs.

Responsibilities

Greet customers and build strong relationships through outstanding service.
Consult with customers to understand project goals, style preferences, budgets, and timelines.
Recommend products and solutions tailored to customer needs.
Generate sales through effective product knowledge and consultative selling techniques.
Follow up on customer inquiries, quotes, orders, and project opportunities.
Identify opportunities to cross-sell and upsell complementary products and services.
Maintain a professional showroom presence and contribute to a positive shopping experience.
Develop and maintain expertise in all available product lines sold at the retail store.
Clearly explain product features, benefits, installation requirements and maintenance expectations.
Process customer orders accurately and efficiently
Prepare estimates, quotes and special orders
Assist with inventory management, merchandising, stocking, pricing and showroom displays
Maintain a clean, organized and visually appealing sales floor and showroom
Support receiving, order fulfillment and other operational tasks as required.
Partner with our Safety Department and Operations Leadership to promote and ensure a safe work environment and ensure all safety precautions are met.
Other duties may be assigned to meet business needs.