Retail Processor
About The Position
At Mortgage Solutions Financial, we believe every borrower deserves an exceptional lending experience built on integrity, communication, and service. Our Retail Processors are at the heart of that experience, serving as trusted partners to borrowers, Loan Officers, and internal teams throughout the mortgage process. We are looking for professionals who thrive in a fast-paced environment, enjoy building relationships, and take pride in guiding borrowers through one of life's biggest financial decisions with confidence and care. The Retail Processor serves as the primary point of contact for borrowers after application, ensuring loan files move efficiently from submission through closing. This role coordinates communication between borrowers, Loan Officers, Underwriters, title companies, appraisers, and other third-party partners while maintaining compliance with company, investor, and regulatory requirements. The ideal candidate is highly organized, detail-oriented, and committed to delivering an outstanding customer experience while managing a high-volume pipeline.
Requirements
- Strong understanding of mortgage compliance regulations, loan structures, and agency guidelines
- Working knowledge of FHA, VA, USDA, and conventional mortgage programs
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- Exceptional attention to detail, organization, and time management
- Ability to prioritize multiple loans in a fast-paced, production-driven environment
- Strong critical thinking and problem-solving skills
- Ability to work independently while collaborating effectively within a team
- Positive attitude with a commitment to exceeding customer expectations
- Minimum of three (3) years of mortgage processing, underwriting, loan origination, or a combination of related mortgage experience required
- Previous experience processing FHA, VA, and USDA loans required
- High school diploma or equivalent preferred
Nice To Haves
- Experience working with Loan Origination Systems (LOS) preferred
Responsibilities
- Review loan files to ensure required disclosures, checklists, and program-specific documentation are complete
- Maintain accurate loan status updates and detailed communication notes within the Loan Origination System (LOS)
- Monitor loan pipelines to ensure milestones and deadlines are met
- Prepare complete loan packages for submission to Underwriting
- Ensure closing instructions and required documentation are delivered to title companies on schedule
- Review final settlement statements with the Loan Officer prior to closing
- Serve as the primary point of contact for borrowers throughout the loan process
- Collect outstanding documentation and resolve conditions in a timely manner
- Communicate loan status updates, underwriting approvals, and next steps to borrowers and Loan Officers
- Coordinate with appraisers, title companies, employers, insurance agents, and other third-party vendors
- Build positive relationships with internal teams, referral partners, and customers through exceptional service
- Ensure loan files meet company, investor, and regulatory guidelines
- Verify documentation accuracy before underwriting and closing
- Maintain compliance with established company policies, procedures, and processing standards
- Collaborate with Mortgage Experts and Operations teams to deliver a seamless borrower experience
- Perform additional duties as assigned
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Life and AD&D insurance
- Short-term and long-term disability coverage
- Supplemental insurance options
- Company retirement plan
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
