Retail Print Manager

Office Depot • Dickson, TN

1d • Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will foster a sales culture, maintain visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee print production, equipment, and supplies, ensuring high-quality materials are delivered. The role also involves supporting a customer-centric environment, engaging with the local community, and promoting Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. As a Key Carrier and leader on duty, you will open and close the store. A flexible schedule is required, including evenings, weekends, and occasional holidays. The role may require consent to periodic comprehensive third-party background checks.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence that includes supply chain and distribution operations, sales professionals, online services, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program, subject to its terms and conditions. The posting states that duties listed are not exhaustive and that other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Passion for the brand, products, services, and solutions.
• Desire to continuously grow selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
• Action-oriented approach, results focus, sound decision-making, and patience.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
• Ability to consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

• High school diploma or equivalent is preferred.

Responsibilities

• Own delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure execution of Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment through training and development of associates, including print associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training on the business model and the full service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Exercise independent judgment when providing input on associate performance, certifications, and competencies.
• Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform store opening and closing responsibilities, including activating and deactivating the alarm system, cash handling, and daily store balancing.
• Partner with associates to ensure regular loss prevention compliance.
• Perform all responsibilities associated with the External Key Carrier designation.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, paid in accordance with the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED