Retail Print Manager

Office Depot•Greenwood, SC

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth within a high-print-volume store. You will promote a vibrant sales culture, maintain visual and merchandising standards for print products, and prioritize customer satisfaction. The role oversees print production, equipment, and supplies to ensure high-quality print materials and timely order completion. You will help lead a customer-centric environment, engage with the local community, and foster a culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. You will also serve as a Key Carrier and leader on duty, with responsibility for opening and closing the store. The position requires a flexible schedule that accommodates business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive third-party background checks may be required. The ODP Group describes itself as a provider of products, services, and technology solutions through a business-to-business distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online services, and Office Depot and OfficeMax retail stores. The company states its commitment to maintaining a safe and healthy work environment and expects coworkers to work safely and address potential hazards or concerns.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Subject matter expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Passion for the brand, products, services, and solutions.
Desire to continually grow selling skills and product knowledge.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust.
Action-oriented; drives results, makes sound decisions, and demonstrates patience.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.

Responsibilities

Ensure memorable customer experiences and client satisfaction in the Print Department.
Execute Office Depot selling techniques and sales training in print and across the store.
Drive a sales-focused environment by training and developing associates, including print associates.
Model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques.
Facilitate training on the business model and the full range of services offered to clients and customers.
Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
Use independent judgment when providing input on associate performance, certifications, and competencies.
Operate Print Services equipment to support efficient production and accurate, timely order completion.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, average order value, and customer satisfaction initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
Partner with associates to ensure regular loss prevention compliance.
Perform other duties as necessary, including responsibilities associated with the External Key Carrier designation.