Retail Photo Operations Assistant Manager - Polar Express Oklahoma City
About The Position
Magic Memories is hiring a Retail Photo Operations Assistant Manager for its Polar Express Oklahoma City attraction. The role supports a high-volume souvenir photography retail operation, helping lead the retail team and providing guests with welcoming, memorable service. The assistant manager may act as lead manager when the Retail Photography Manager is absent and will help keep the team focused on guest service and sales goals. The position also involves taking photos and helping guests create keepsakes in print and digital formats. The role is seasonal and temporary, with an end date listed as 01/01/20227. It is classified as non-exempt.
Requirements
- High school diploma or GED.
- One year of people-management experience and/or training, or an equivalent combination of education and experience.
- Demonstrated leadership skills, including supporting teams, developing culture, coaching, and ongoing performance management.
- Ability and drive to assist in a hands-on role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment.
- Excellent written and verbal communication skills with customers, management, and cross-functional team members.
- Professional communication skills and appearance.
- Ability to support operations seven days a week, including weekends, evenings, and holidays.
- Background check.
Nice To Haves
- Two years of previous guest-service experience in hospitality, food and beverage, or retail; preferred but not required.
- Experience in digital photography; a plus but not required.
Responsibilities
- Greet guests and provide world-class service while creating memorable experiences.
- Assist in leading a retail team to achieve sales goals.
- Assist with operational aspects of a high-volume souvenir photography retail operation.
- Act as lead manager in the absence of the Retail Photography Manager.
- Provide floor supervision and perform administrative duties to keep the team focused on guest service and sales goals.
- Develop, train, and motivate staff to achieve guest-service and financial results.
- Respond to guest requests, expectations, and needs to ensure excellent customer service.
- Take photos and help guests create memorable experiences and souvenirs.
- Support operations during scheduled days and shifts, including weekends, evenings, and holidays.
Benefits
- Opportunity for growth and advancement.
- Fun culture and atmosphere.
- Paid training.
- Competitive wages and incentives.
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What This Job Offers
Career Level
Manager
Education Level
High school or GED
