Retail Photo Operations Assistant Manager - Downtown Aquarium - Houston

Magic Memories•Houston, TX

3d•Onsite

About The Position

We are actively hiring a Retail Photo Operations Assistant Manager in an exciting, dynamic environment at our iconic attraction, the Downtown Houston Aquarium! As an Assistant Retail Photo Manager, you will greet guests and create Magic Memories by providing world-class service. You will assist in leading a retail team to achieve sales goals. Assist with running all operational aspects of a high-volume souvenir photography retail operation. Act as lead manager in the absence of the Retail Photography Manager. Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals. Develop, train, and motivate staff to achieve desired guest service and financial results. You will ensure excellent customer service by responding to guest requests, expectations, and needs. You will have the opportunity to meet and interact with people from all over the world. Take photos and provide guests with a memorable experience and souvenirs to take back home and share! Learn how to capture, and create memories that make people SMILE! At Magic Memories you will be a part of a retail team that will capture fun, interactive moments of guests at diverse attractions. These are published via both print and digital formats into storytelling products and then sold to our guests. We offer a fun job with great opportunities to expand your retail and leadership experience with a company that encourages growth and advancement! We offer competitive wages and incentives too! Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered retail professionals with great opportunities that encourage growth and advancement in our expanding enterprise.

Requirements

High school diploma or general education degree (GED).
1-year people management experience and/or training, or equivalent combination of education and experience.
Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management.
Ability and drive to assist in this ‘hands-on’ role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment.
Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
Professional communication skills and appearance.
Background check

Nice To Haves

2 years previous guest service experience preferred, but not required, within the hospitality, food, and beverage, or retail industries.
Experience in digital photography a plus, but not required.

Responsibilities

Greet guests and create Magic Memories by providing world-class service.
Assist in leading a retail team to achieve sales goals.
Assist with running all operational aspects of a high-volume souvenir photography retail operation.
Act as lead manager in the absence of the Retail Photography Manager.
Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals.
Develop, train, and motivate staff to achieve desired guest service and financial results.
Ensure excellent customer service by responding to guest requests, expectations, and needs.
Take photos and provide guests with a memorable experience and souvenirs to take back home and share!
Learn how to capture, and create memories that make people SMILE!