Retail/Photo Associate, Banff Gondola

Pursuit Collection•Banff, AB

2d•Onsite

About The Position

The Retail/Photo Sales Associate role is dual-focused: delivering world-class service and driving sales across our gift shop and our proprietary photo platform (Storibox). This position requires a calm, positive, and resilient individual who can excel in both fast-paced retail and guest-facing photography. This role is the face of the Banff Gondola experience. You are expected to deliver world-class hospitality in every interaction, consistently adhering to the high standards set by the Hospitality Department, whether you are on the retail floor or at the photo kiosks.

Requirements

Proven ability to upsell and meet/exceed sales targets in a retail or customer-facing environment
Ability to quickly learn and efficiently operate our Storibox photo platform and POS systems.
Basic knowledge of photography or a DSLR camera is an asset
Ability to multitask and perform both retail and photo duties with speed, accuracy, and a positive, energetic attitude in an environment seeing up to 6,000+ guests per day
Strong interpersonal skills with fluency in English, allowing you to connect with a diverse global clientele
Willingness to support teammates and switch focus quickly between roles (e.g., from capturing photos to processing a retail transaction)
Punctual and able to work a flexible schedule, including weekends and holidays

Responsibilities

Greet every guest with genuine warmth, provide proactive assistance, and embody the service standards defined by the Hospitality Department to create a memorable and positive experience
Proactively approach guests to capture high-quality, professional photographs.
Utilize the Storibox platform to seamlessly look up, present, and sell photo packages, framing the purchase as a valued souvenir of their journey
Serve thousands of guests daily by efficiently operating tills, handling cash/credit transactions, and upselling/promoting products.
Connect with guests to suggest items that enhance their visit or help them recall their experience
Handle guest inquiries and minor concerns with professionalism and empathy, escalating complex issues to management while ensuring the guest feels heard and valued
Provide expert product knowledge for both retail merchandise and photo packages, using your passion for the park to enhance the sales pitch
Manage a high-volume retail floor, including restocking and visual merchandising to keep the store attractive and fully stocked, even during busy surges
Assist with the receiving and processing of inventory, liaising with the management team on product stock levels and photo product fulfillment.
Maintain the cleanliness and organization of all sales areas, photo kiosks, and back-of-house operations
Follow all Health & Safety standards and operational procedures to ensure a safe environment for both guests and staff