Retail/Photo Associate, Banff Gondola

Pursuit CollectionBanff, AB
Onsite

About The Position

The Retail/Photo Sales Associate role is dual-focused: delivering world-class service and driving sales across our gift shop and our proprietary photo platform (Storibox). This position requires a calm, positive, and resilient individual who can excel in both fast-paced retail and guest-facing photography. This role is the face of the Banff Gondola experience. You are expected to deliver world-class hospitality in every interaction, consistently adhering to the high standards set by the Hospitality Department, whether you are on the retail floor or at the photo kiosks.

Requirements

  • Proven ability to upsell and meet/exceed sales targets in a retail or customer-facing environment
  • Ability to quickly learn and efficiently operate our Storibox photo platform and POS systems.
  • Basic knowledge of photography or a DSLR camera is an asset
  • Ability to multitask and perform both retail and photo duties with speed, accuracy, and a positive, energetic attitude in an environment seeing up to 6,000+ guests per day
  • Strong interpersonal skills with fluency in English, allowing you to connect with a diverse global clientele
  • Willingness to support teammates and switch focus quickly between roles (e.g., from capturing photos to processing a retail transaction)
  • Punctual and able to work a flexible schedule, including weekends and holidays

Responsibilities

  • Greet every guest with genuine warmth, provide proactive assistance, and embody the service standards defined by the Hospitality Department to create a memorable and positive experience
  • Proactively approach guests to capture high-quality, professional photographs.
  • Utilize the Storibox platform to seamlessly look up, present, and sell photo packages, framing the purchase as a valued souvenir of their journey
  • Serve thousands of guests daily by efficiently operating tills, handling cash/credit transactions, and upselling/promoting products.
  • Connect with guests to suggest items that enhance their visit or help them recall their experience
  • Handle guest inquiries and minor concerns with professionalism and empathy, escalating complex issues to management while ensuring the guest feels heard and valued
  • Provide expert product knowledge for both retail merchandise and photo packages, using your passion for the park to enhance the sales pitch
  • Manage a high-volume retail floor, including restocking and visual merchandising to keep the store attractive and fully stocked, even during busy surges
  • Assist with the receiving and processing of inventory, liaising with the management team on product stock levels and photo product fulfillment.
  • Maintain the cleanliness and organization of all sales areas, photo kiosks, and back-of-house operations
  • Follow all Health & Safety standards and operational procedures to ensure a safe environment for both guests and staff

Benefits

  • Free access to Pursuit attractions and 50% off for friends
  • Discounts on hotel stays, dining, and retail
  • Subsidized mental health and wellness resources
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