Retail Pharmacy Technician

St. Luke's University Health Network • Stroudsburg, PA

4d • Onsite

About The Position

Under the direction of a pharmacist, this role involves delivering medications, filling patient medication orders for outpatient prescriptions, operating a cash register, assisting customers with insurance-related questions, serving customers, answering phones, and utilizing the pharmacy computer system. The position also includes performing administrative duties as assigned.

Requirements

• High school diploma or graduate equivalent degree.
• PA Pharmacy Technician Licensure required.
• 3-5 Years Retail Pharmacy experience preferred.
• Professional demeanor.
• Ability to respect confidentiality of patient data.
• Strong communication skills.
• Strong knowledge of pharmacy insurance plans and plan rules.
• Courteous attitude.
• Understanding of medical terminology and calculations.
• Ability to type at least 35 words per minute.
• Knowledge of computer operations.
• Knowledge of medication brand and generic names.
• Knowledge of insurance and third-party payment systems.
• Requires successful completion of on-the-job training in each area of the department within the first six months of employment.

Nice To Haves

• National certification preferred.
• Knowledge of Data Entry experience is a plus.

Responsibilities

• Effectively follow workflow procedures with an in-depth understanding of each workstation (i.e., Pick-Up, Drop-Off, Production) for day-to-day processing of patient medication orders.
• Demonstrate compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborate with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.
• Fill medications from computer-generated labels.
• Answer telephone/window and deal with visitors to the pharmacy appropriately.
• Involve other pharmacy staff when appropriate.
• Direct all drug information questions to a pharmacist, communicate in a courteous and professional manner utilizing proper etiquette, and communicate all pertinent information to the technician on the next shift.
• Assist the Pharmacist in filling prescription items, as permitted by the State Board of Pharmacy.
• Label products appropriately, including cautionary or auxiliary labels.
• Take inventory, place orders, check in drugs and supplies, stock shelves and remove out-of-date items from the inventory.
• Input patient data and medication orders into a computer system.
• Prepare medications including emulsions, liquids, powders, and ointments.
• Package medications for dispensing for delivery.
• Process return to stock medications.
• Keep work area clean, neat, and free of excess items, maintain adequate par levels of medications within shift and remove all outdated drugs.
• Deliver or retrieve medications when the supervising pharmacist views the situation as necessary.
• Utilize effective interpersonal communication skills while maintaining confidentiality of patient information and address co-workers and customers in a pleasant and cooperative manner.
• Communicate with hospital staff, physician office personnel and other caregivers in a pleasant and professional manner.
• Communicate with insurance carriers to obtain payment for prescription claims.
• At point of sale, verify that customer receives the correct prescription(s).
• Communicate with prescribers and their agents to obtain refill authorization.
• Perform routine activities with minimal supervision, offer to provide additional help when needed, and participate in training of new employees.
• Maintain confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Comply with Network and departmental policies regarding issues of employee, patient and environmental safety and follow appropriate reporting requirements.
• Demonstrate/model the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
• Demonstrate Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrate financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
• Comply with Network and departmental policies regarding attendance and dress code.
• Demonstrate competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

Benefits

• St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset!
• Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED