Retail Pharmacy Technician - Full Time (Anderson Campus)

St. Luke’s University Health Network • Easton, PA

10d • Onsite

About The Position

Under the direction of a pharmacist, this role involves delivering medications, filling patient medication orders for outpatient prescriptions, operating the cash register, assisting customers with insurance-related questions, serving customers, answering phones, and utilizing the pharmacy computer system. The position also includes performing administrative duties as assigned. The employee is expected to effectively follow workflow procedures with an in-depth understanding of each workstation (Pick-Up, Drop-Off, Production) for day-to-day processing of patient medication orders. This role requires demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed. It involves collaboration with immediate and extended pharmacy teams, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance-related concerns. The technician will fill medications from computer-generated labels, answer telephone/window inquiries, and deal with visitors appropriately, involving other pharmacy staff when necessary. All drug information questions must be directed to a pharmacist. Communication should be courteous, professional, and utilize proper etiquette, with all pertinent information communicated to the technician on the next shift. The role assists the Pharmacist in filling prescription items as permitted by the State Board of Pharmacy, labels products appropriately, and takes inventory, places orders, checks in drugs and supplies, stocks shelves, and removes out-of-date items. Patient data and medication orders are inputted into a computer system. Medications including emulsions, liquids, powders, and ointments are prepared and packaged for dispensing or delivery. Return to stock medications are processed. The work area must be kept clean, neat, and free of excess items, with adequate par levels of medications maintained within the shift and all outdated drugs removed. Medications are delivered or retrieved when the supervising pharmacist deems it necessary. Effective interpersonal communication skills are utilized while maintaining patient confidentiality, and co-workers and customers are addressed in a pleasant and cooperative manner. Communication with hospital staff, physician office personnel, and other caregivers should be pleasant and professional. Communication with insurance carriers is required to obtain payment for prescription claims. At the point of sale, the customer's correct prescription(s) must be verified. Communication with prescribers and their agents is necessary to obtain refill authorization. Routine activities are performed with minimal supervision, with an offer to provide additional help when needed, and participation in training new employees is expected. Confidentiality of all materials handled within the Network/Entity and proper release of information must be maintained. Compliance with Network and departmental policies regarding employee, patient, and environmental safety and appropriate reporting requirements is mandatory. The role demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external). Performance Improvement in areas such as Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety is expected. Financial responsibility and accountability are demonstrated through the effective and efficient use of resources. Compliance with Network and departmental policies regarding attendance and dress code is required. Competency in assessment, range of treatment, knowledge of growth and development, and communication appropriate to the age of the patient treated is demonstrated.

Requirements

• High school diploma or graduate equivalent degree.
• PA Pharmacy Technician Licensure required
• 3-5 Years Retail Pharmacy experience preferred
• Professional demeanor
• Ability to respect confidentiality of patient data
• Strong communication skills
• Strong knowledge of pharmacy insurance plans and plan rules
• Courteous attitude
• Understanding of medical terminology and calculations
• Ability to type at least 35 words per minute
• Knowledge of computer operations
• Knowledge of medication brand and generic names
• Knowledge of insurance and third-party payment systems.
• Requires successful completion of on-the-job training in each area of the department within the first six months of employment.

Nice To Haves

• National certification preferred
• Knowledge of Data Entry experience is a plus

Responsibilities

• Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick-Up, Drop-Off, Production) for day-to-day processing of patient medication orders.
• Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborations with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.
• Fills medications from computer-generated labels.
• Demonstrates ability to answer telephone/window and deal with visitors to pharmacy appropriately.
• Demonstrates ability to involve other pharmacy staff when appropriate.
• Directs all drug information questions to a pharmacist, communicates in a courteous and professional manner utilizing proper etiquette, and communicates all pertinent information to the technician on the next shift.
• Assists the Pharmacist in filling prescription items, as permitted by the State Board of Pharmacy.
• Labels products appropriately, including cautionary or auxiliary labels.
• Takes inventory, places orders, checks in drugs and supplies, stocks shelves and removes out-of-date items from the inventory.
• Inputs patient data medication orders into a computer system.
• Prepares medications including emulsions, liquids, powders, and ointments.
• Packages medications for dispensing for delivery.
• Processes return to stock medications.
• Keeps work area clean, neat, and free of excess items, maintains adequate par levels of medications within shift and removes all outdated drugs.
• Delivers or retrieves medications when the supervising pharmacist views the situation as necessary.
• Utilizes effective interpersonal communication skills while maintaining confidentiality of patient information and addresses co-workers and customers in a pleasant and cooperative manner.
• Communicate with hospital staff, physician office personnel and other caregivers in a pleasant and professional manner.
• Communicate with insurance carriers to obtain payment for prescription claims.
• At point of sale, verify that customer receives the correct prescription(s).
• Communicate with prescribers and their agents to obtain refill authorization.
• Performs routine activities with minimal supervision, offering to provide additional help when needed, and participates in training of new employees.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

Benefits

• St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED