Retail Pharmacy Technician

HopeHealth Inc

About The Position

Under the direct supervision of the Director of Pharmacy Operations, Pharmacist-in-Charge, or Designee, the incumbent is responsible for assisting pharmacy team members in the daily workflow of retail pharmacy including, but not limited to, processing and filling prescriptions for pharmacist verification. The incumbent must work with patients, pharmacy staff, and clinic staff to ensure the patient receives the highest quality pharmacy service while adhering to HopeHealth’s procedures and all state and federal rules and regulations.

Requirements

High school diploma, GED, or equivalent
Must maintain Pharmacy Technician Registration or State Certification (preferred), in good standing, with the SC Board of Pharmacy
2+ years of pharmacy work experience required
Prior customer service required
Excellent verbal and written communication skills
Proficient in Word, PowerPoint, Excel, and general computer skills
Must have a professional demeanor, appearance and be highly organized with strong attention to detail
Must be a team player and work well with others
Must possess excellent customer service skills
Self-starter and highly motivated to achieve goals with minimal oversight
Possess the ability to perform effectively and handle multiple tasks simultaneously
Service-oriented mindset and strong interpersonal skills to effectively interact with internal and external customers, physicians, and other healthcare providers from a variety of backgrounds and lifestyles while maintaining a non-judgmental attitude
Ambitious and confident change-agent; challenging conventional thinking, approach and methodology, strong advocacy, and organizational navigation skills
Experience with problem-solving

Nice To Haves

PTCB Certification preferred
Experience with PioneerRx Software preferred

Responsibilities

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Mission, Vision, and Core Values
Follows HIPAA, FWA, Corporate Compliance, and all applicable state and federal laws
Operates phone system according to pharmacy procedures while ensuring positive customer experience
Operates point-of-sale cash register system according to pharmacy procedures while ensuring positive customer experience
Operates drive thru according to pharmacy procedures while ensuring positive customer experience
Follows pharmacy procedures to accurately fill patient prescriptions for pharmacist verification
Accurately and appropriately complete data entry for prescription orders for pharmacist verification
Follows pharmacy procedures to accurately and appropriately utilize all automation and/or robotics/systems once properly trained (ie: PickPoint, ParataMAX2, KirbyLester Counter, RxSafe, plus other/future equipment)
Follows pharmacy procedures to promote and/or utilize specialty programs when appropriate (ie: 340B, HIV, HHADAP, UHC, Libre Compassionate Cares, DMP, Patient Assistance/Scale, and any other/future programs)
Identifies any drug in patient’s profile that may have a manufacturer’s copay card and assists in enrolling patient and adding to profile when appropriate
Contacts prescriber with any refill requests or issues that may present
Initiates prior authorizations in Cover My Meds and notifies prescriber’s office with the Key
Documents appropriate delivery and/or prescription notes/outcome codes as directed by pharmacist in patient records and other systems as instructed
Accurately sets up patients for autofill, delivery, sync, etc, as needed
Processes all approved refills and communicates with patient when appropriate
When appropriate, accurately stores patient’s preferred card payment in Pioneer for processing payments
Evaluates patient profiles and syncs refills so that all prescriptions can be filled for a patient at the same time
Appropriately consults the pharmacist when needed
Maintain a clean and orderly workspace, counters, drug shelves, and other areas.
Travels to other HopeHealth locations as deemed necessary by Director or AVP
Other duties as assigned
Collaborate with other clinic or pharmacy team members to work on special projects that may be identified