Retail Personal Service Provider Lead

Essential Employment Services•Uxbridge, MA

9d•$20 - $20•Onsite

About The Position

As a Retail Personal Service Provider Lead, you will work under the direct supervision of the Store Management team. Your role will involve using your exceptional communication skills to liaise with all levels of the organization and ensuring that all patients receive a high level of customer satisfaction. You will be expected to lead by example in terms of customer service skills, motivating those around you to ensure that the dispensary operates efficiently, productively, and with a high degree of accuracy. Your role will be crucial in ensuring that patients feel valued and respected, and that they receive the best possible service when interacting with the dispensary.

Requirements

Must be at least 21 years old, as required by state law.
Minimum of 2-3 years of experience working in a dispensary or in a customer service role within the cannabis industry.
Strong understanding of cannabis products, strains, consumption methods, and their effects. Ability to educate both customers and team members on a wide variety of cannabis-related topics.
Ability to provide exceptional customer service, resolve issues professionally, and create a welcoming environment for all patients and customers.
Proven ability to lead by example, motivate team members, and ensure the dispensary operates efficiently and smoothly.
Strong verbal and written communication skills. Ability to interact effectively with customers, team members, and management.
Understanding of and adherence to local and state cannabis laws and regulations, including ID verification and product compliance.
Ability to keep the dispensary organized, handle multiple tasks simultaneously, and manage time effectively.
Experience operating a point-of-sale (POS) system and handling cash, debit, and credit transactions accurately.
Ability to work well within a team and collaborate with other budtenders and dispensary management to ensure smooth operations.
Willingness to work evenings, weekends, and holidays, as needed, in a dynamic retail environment.
Ability to handle customer complaints or issues with professionalism and authority while maintaining a positive environment.
Ensuring accurate product handling, labeling, and inventory management to meet compliance standards.

Nice To Haves

Previous leadership or supervisory experience is preferred.

Responsibilities

Serve as Key Holder by opening and/or closing the dispensary
Assist Store Management Team in training of PSP's, assuring they are dispensing and processing payments compliantly and accurately.
Engage in cash handling activities, such as preparing register drawers for dispensary opening; closing and reconciling cash and debit transactions for dispensary closing; preparing daily bank deposits of previous day's sales; counting and recording daily cash tips
Participate in store inventory management and restocking as directed by Inventory Lead
Assist Store Manager in coordinating staff break schedule that maximizes customer support during busier times
Troubleshoot customer service issues with professionalism and authority
Ensure that all products are accurately labeled and stored according to regulatory compliance standards.
Assist customers with product selection and provide recommendations based on their preferences.
Educate customers on different strains, products, and consumption methods.
Process sales transactions and handle cash and credit card payments.
Stay up to date on new products, strains, and industry trends.
Maintain a positive attitude and contribute to a fun and welcoming team environment.
Participate in ongoing education and professional development as needed.
Other duties as assigned by management.