Retail Personal Banker I - Munster, IN

Fifth Third Bank • Munster, IN

15d • Onsite

About The Position

The Personal Banker I provides an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. The role processes teller transactions and also works as a member of the platform staff. Using a consultative sales and service process, the banker helps customers understand and address their financial needs with solutions across the customer lifecycle.

The position is accountable for risk and is expected to openly exchange ideas and opinions, elevate concerns, and follow policies and procedures. The banker is expected to act in customers’ and colleagues’ best interests and operate within the Bank’s risk appetite while identifying, assessing, managing, monitoring, and reporting risks.

This role is based in a normal office environment in Munster, Indiana, and requires extended viewing of computer screens.

Requirements

• High school diploma or GED and six months of customer service experience, or a college degree, or equivalent military experience.
• Demonstrated ability to develop comfort with new household acquisitions and deepen customer relationships.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• Business acumen.
• Demonstrated ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach to uncover customer needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the Bank’s products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers receive solutions aligned with their needs.
• Support customers in using current and new technology and reinforce its value.
• Process teller transactions and follow balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Perform other duties as assigned.
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED