Retail Personal Banker Associate I - Cornelius and Surrounding Areas

Fifth Third Bank•Cornelius, NC

1d•Onsite

About The Position

Selected candidates are intended to become a Retail Personal Banker I after completing a 4–8 week onboarding and education program that includes rotations in operations and Sales & Service. Candidates complete a certification at the end of the program to demonstrate the skills needed to perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using a consultative sales process to identify and meet customers’ or prospects’ financial needs. The role acquires new households and deepens existing customer relationships through activities such as lobby leadership or aisle time and tele-consulting. It also processes teller transactions and works as a member of the platform staff. The position is accountable for managing risk, following policies and procedures, and doing what is right for customers and colleagues. It aims to provide a positive customer experience while identifying, assessing, managing, monitoring, and reporting risks within the Bank’s risk appetite. The role requires travel within the affiliate for training, travel outside the affiliate for some classroom training, and scheduling flexibility. The work environment is a normal office environment and includes extended viewing of computer screens.

Requirements

College degree or work experience providing transferable skills, or a combination of education and experience.
Demonstrated ability to become comfortable with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers.
Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
Ability to professionally represent Fifth Third Bank in appearance and verbal and written communication.
Demonstrated ability to develop working knowledge of Retail policies and procedures and use good judgment in making sound decisions.
Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Nice To Haves

Experience in the financial industry is preferred.

Responsibilities

Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
Maintain in-depth knowledge of Retail consumer and small business products and services, and recommend appropriate solutions.
Use CAMP and other approved marketing tools to proactively contact customers and schedule periodic financial reviews.
Focus on cross-selling to existing customers and participate in directed outside sales activities, such as onsite presentations, business sales calls, and community financial literacy events.
Build working relationships with assigned Business Partners and refer customers when appropriate for holistic financial solutions.
Meet or exceed customer experience and individual or team production goals, supporting year-over-year revenue growth as measured by the Financial Center P&L.
Guide CSRs on the sales and referral process.
Promote customer satisfaction with a friendly, helpful demeanor and professional conduct.
Answer customer questions confidently and take ownership of customer issues.
Protect confidential business information and maintain a position of trust and responsibility.
Follow the Bancorp Code of Business Conduct and Ethics and related policies.
Follow established policies and procedures when opening and servicing Retail products.
Participate in consumer loan and bankcard processes, owning sourced loans from application through closing.
Participate in Financial Center or Bank Mart opening and closing processes as directed by the Financial Center Manager.
Stay current on Retail procedures intended to mitigate fraud and unnecessary risk or exposure.
Process teller transactions and work as a member of the platform staff.
Complete the onboarding and education program and certification; travel for training as required.