Retail Parts Pro

Advance Auto Parts•Central Islip, NY

1d•$21 - $23

About The Position

The Retail Parts Pro is a professional-level sales position that supports advanced functions of the do-it-yourself (DIY) business. The role requires expert knowledge of store systems, automotive systems, and parts, and the ability to identify and troubleshoot issues and assist customers with projects. The Retail Parts Pro can source parts from multiple channels, including special orders, FDO, and second sources, and has in-depth knowledge of store inventory and maintenance processes. This is a full-time position. The role facilitates sales for DIY customers in person and by phone, works toward personal and store sales goals, manages DIY services, and maintains customer-service and store-appearance standards. It also includes key-holder duties such as assigning and completing tasks, supporting safety, and opening or closing the store. Additional work includes inventory processes and store cleanliness. The position requires 3–5 years of prior automotive parts experience, demonstrated sales ability, a valid driver’s license, and successful completion of the Parts Knowledge Assessment. The compensation estimate is $20.75–$23.09 per hour for a new team member. The offered rate may vary based on factors including location, experience, knowledge, education, leadership roles, skills, and shift differential. Advance Auto Parts describes its health and wellness benefits program as comprehensive.

Requirements

3–5 years of prior automotive parts experience.
Proven sales ability and prior experience fulfilling customer transactions.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
Speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
Read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and write simple correspondence.
Understand and execute instructions provided in written, oral, or diagram form.
Successfully complete the Parts Knowledge Assessment.
Use basic math accurately, including addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals.
Use Microsoft Word and Excel effectively.
Demonstrate strong organizational skills.
Work an assortment of days, evenings, and weekends as needed.
Hold a valid driver's license.

Nice To Haves

Spanish language ability.
ASE certification.

Responsibilities

Facilitate the selling experience for DIY customers during store visits and phone calls.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installation.
Maintain high standards of customer service and store appearance.
Perform key-holder responsibilities, including task assignment and completion, safety duties, and opening and closing duties.
Assist with inventory processes, including truck put-away, shoot-outs, cycle counts, and back stock.
Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
Provide DIY services, including battery installation and testing and wiper installation.