About The Position

As a Retail Store Associate, you will be tasked with delivering a best-in-class service experience in our first IRL locations. In supporting our retail stores, you will make a direct impact in creating a fearless, confident, and inclusive environment for our Savage X Fenty customers. You are passionate about forming genuine connections and engaging with a diverse array of customers and teammates. You will be integral in helping to build a forward-thinking and innovative retail experience for both the store team and the Savage x Fenty customers. Elevate the service experience by embodying our values and brand ethos, resulting in a culture that is welcoming to a diverse array of customers. Actively engage our guests and VIP members by providing an experience centered around body positivity, product knowledge, and authenticity. Stay well informed and knowledgeable on XTRA VIP Membership model, promotions, and benefits. Collaborate with Store Leaders and Sales Team to successfully achieve store performance targets. Engage in providing store leadership team with feedback to continuously improve the customer and team experience. Support inventory controls by accurately receiving/transferring products, joining inventory counts, and maintaining an organized back of house. Strive for excellence by actively improving upon day-to-day customer service, visual merchandising, and operational standards. Meet and exceed individual performance goals.

Requirements

  • 1-2 years in a customer-facing role, with a focus on lingerie and intimates a plus.
  • Approach ambiguity and challenges with positivity and a growth mindset.
  • Excellent interpersonal communication skills.
  • Tech-savvy or strong comfort around technology as a component of daily responsibilities.
  • Flexibility with your schedule; work hours will be based on business needs.
  • Self-directed and highly motivated to take ownership of tasks to ensure solutions.
  • Ability to work in a team-selling environment.
  • Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.
  • May occasionally involve stooping, kneeling, crouching and climbing ladders.
  • Open to working evenings, weekends and Holidays.

Nice To Haves

  • Focus on lingerie and intimates

Responsibilities

  • Deliver a best-in-class service experience.
  • Create a fearless, confident, and inclusive environment for customers.
  • Form genuine connections and engage with diverse customers and teammates.
  • Build a forward-thinking and innovative retail experience.
  • Elevate the service experience by embodying company values and brand ethos.
  • Actively engage guests and VIP members with a focus on body positivity, product knowledge, and authenticity.
  • Stay informed about the XTRA VIP Membership model, promotions, and benefits.
  • Collaborate with Store Leaders and Sales Team to achieve store performance targets.
  • Provide feedback to the store leadership team to improve customer and team experience.
  • Support inventory controls through accurate receiving/transferring of products, participating in inventory counts, and maintaining an organized back of house.
  • Improve day-to-day customer service, visual merchandising, and operational standards.
  • Meet and exceed individual performance goals.

Benefits

  • Employee discount programs
  • Potential for performance bonus
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