Retail Ops, Analyst II Billi

Engie • Houston, TX

13d • Hybrid

About The Position

As our Retail Ops, Analyst II you will be responsible for but not limited to, learning and supporting the products we sell, applicable tax rules, regulatory compliance requirements, and the ability to troubleshoot and resolve customer concerns that impact billing accuracy. The Analyst will be exposed to and be expected to contribute to key billing functions within independent and cross functional team projects. The analyst role should be capable of working with our third party vendors, both independently and in a team environment as needed, to provide best in class customer service for our internal and external customers. This position sits in Houston, TX reporting to the manager, Retail Ops Manage all retail invoicing and validation aspects for Engie’s Retail C&I customers Act as the main point of contact to research and resolve billing disputes and provide timely resolution on any issues Deliver complete, accurate analysis on complex issues and propose appropriate course of action to the impacted internal and external parties Apply business judgement in dealing with customer issues, billing problems, and data requests Develop strategic data analysis in support of operations and quality improvement initiatives Implement new measures to improve quality control process for outgoing invoices Monitor changes to billing determinants and incorporate into billing process Research and correct discrepancies between our internal data warehouse and external billing system Provide data collection and reporting assistance during internal and external audits Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded Provide cross-functional support to peers and departments to develop satisfactory end-to-end delivery processes Assist manager on various projects that involve system enhancements, product development, market changes Achieve excellence by delivering on key performance indicators (KPI’s) Train new team members and constantly review the training materials to ensure these documents are updated and relevant

Requirements

• A Bachelor's degree in Business, Finance, Accounting or related field, or 4 years directly relevant experience in lieu of degree
• A minimum of two (2) years of analytical experience in a business environment
• Direct billing and operations experience within retail energy markets, including exposure to multiple market environments
• Knowledgeable in retail energy operations, procedures, regulatory standards, and the use of tools such as SQL, macros, and MS Access
• Advanced PC skills, including proficiency with MS Office Suite and the ability to work across multiple data systems
• Detail-oriented, reliable, and ethical, with strong follow-up skills and the ability to deliver accurate work with quick turnaround times
• Independent thinker and collaborative team player with excellent verbal and written communication skills

Responsibilities

• Manage all retail invoicing and validation aspects for Engie’s Retail C&I customers
• Act as the main point of contact to research and resolve billing disputes and provide timely resolution on any issues
• Deliver complete, accurate analysis on complex issues and propose appropriate course of action to the impacted internal and external parties
• Apply business judgement in dealing with customer issues, billing problems, and data requests
• Develop strategic data analysis in support of operations and quality improvement initiatives
• Implement new measures to improve quality control process for outgoing invoices
• Monitor changes to billing determinants and incorporate into billing process
• Research and correct discrepancies between our internal data warehouse and external billing system
• Provide data collection and reporting assistance during internal and external audits
• Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded
• Provide cross-functional support to peers and departments to develop satisfactory end-to-end delivery processes
• Assist manager on various projects that involve system enhancements, product development, market changes
• Achieve excellence by delivering on key performance indicators (KPI’s)
• Train new team members and constantly review the training materials to ensure these documents are updated and relevant

Benefits

• medical
• dental
• vision
• life insurance
• employer-paid short-term and long-term disability insurance
• ESPP
• generous paid time off including wellness days, holidays and leave programs
• 401(k) Retirement Savings Plan with a company match
• supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level