Retail Operations Specialist US

Toteme•New York, NY

4d•$75,000 - $80,000•Onsite

About The Position

TOTEME is seeking a full-time Retail Operations Specialist - US to join their Team in New York City. This role will oversee and support the operations of their US retail spaces and coordinate communication and planning with headquarters. The Specialist will act as a bridge between store teams and headquarters support functions (Supply Chain, Buying, Planning, E-commerce, Tech, Production, Finance & Store Development), serving as a retail advocate. The position reports to the Retail Operations Manager and collaborates with the corporate retail team.

Requirements

Minimum five years of experience from operations in luxury retail environments.
Experience from an international fashion retail business
Broad understanding and expertise within IT & Tech
Hands-on experience with business related systems such as POS, OMS, Inventory Management- and BI-tools.
Proficient in Office Tools; Excel, PPT/Keynote, Google Docs & Google Drive
Excellent organizational and numerical skills.
Fluent in spoken and written English.

Nice To Haves

Previous experience with Shopify, Sitoo, iD Cloud, Omnium & Qlik is meriting.
A strong understanding of luxury retail and the fashion industry.
Service minded, excellent communication skills with a mindset of that nothing is impossible.
Commercial mindset, best-in-class operational skills, and a high attention to service and detail.
Comfortable in navigating a complex tech- & IT infrastructure.
Proficient in finding, analyzing & visualizing data from different sources.
A proven ability to set clear goals and translate them into actionable roadmaps, always focused on solutions.
Excellent project management skills with the ability to multitask, prioritize and meet deadlines.
Ability to work independently and to adapt in a fast-paced, changing environment.

Responsibilities

Oversee and optimize store operations, KPI’s and related costs.
Execute and support the planning of operational activities, such as price changes, promotions, and product launches.
Create, update and maintain comprehensive handbooks, manuals and policies related to retail operations.
Support with tech related issues and proactively work with improvements within the digital infrastructure.
Communicate company information, guidelines and updated procedures to store teams, and follow up on adaption, serving as a liaison between HQ and store teams, ad-hoc and through planned touchpoints.
Support and/or manage maintenance and store touch-ups and own contacts with local vendors, keeping track of budgets and approvals from Store Design & Development.
Monitor store stock levels, deliveries and replenishment, ensuring stock integrity.
Encourage the use of tools and systems to drive operational excellence and improve communications, including point of sale (POS) and Inventory Management Systems, Reporting tools and other retail programs or applications.
Support with in-store tech and IT, such as keeping inventory of and ordering phones, tablets, printers and scanners when needed.
Manage relationships with third-party vendors for services such as security systems, internet, cleaning and maintenance.
Participate in and contribute to TOTEME’s social and environmental sustainability strategy.