Retail Operations Specialist

First Community Bank • Lexington, SC

23d

About The Position

This position is responsible for assisting the Retail Program Manager in coordinating the operations of all retail banking offices.

Requirements

• High School diploma and 5 years of banking experience, or an equivalent combination of education and experience.
• Proven problem resolution, conflict resolution, time management, and decision-making skills.
• Ability to analyze processes for efficiencies and/or improvements.
• Excellent customer service and interpersonal skills.
• Proficiency in using personal computers and office products (e.g., Word, Excel, Powerpoint); Experience with Excel is a must.
• Ability to motivate and generate enthusiasm among new and current employees.
• Effective oral and written communication skills, including presentation and technical writing skills.
• Ability to compute basic to moderately complex math calculations.
• Clear understanding of teller and CSR systems. Clear understanding of audit procedures.
• Proficient in using office programs (e.g., MS Excel, MS Word).
• Must be able to travel as needed and upon request.

Nice To Haves

• FIS Horizon XE and H360 Imaging experience preferred.

Responsibilities

• Responsible for management of Float Teller/CSR and Summer Teller staff.
• Monitor daily reports for all operations for banking offices, to include teller cash and branch cash limits for each office.
• Provide technical support with teller and CSR systems and assist Tellers and CSRs with core system issues during daily processing.
• Respond to inquiries related to policy and procedure from branch personnel.
• Support banking offices with branch equipment (TCRs, ITMs, cash discriminators, etc.). Work with Bank Security Officer to place service orders (equipment jams/malfunctions, combination changes, etc.)
• Review policy and procedures manuals to ensure it is current. Consult with Technical Trainers and department managers for input on any possible issues with the manuals.
• Conduct training classes on a variety of topics. Specifically, product training, policy training and computer software training for new Tellers, Teller Supervisors and CSRs.
• Present various topics at Retail Banker, Office Manager, Teller Supervisor and CSR meetings.
• Travel to offices to assist when needed.
• Select or develop teaching materials such as training modules, tutorials, reference documents and self-study activities.
• Monitor reports on various topics to measure training needs (DEL, OnBoarding, Cash Limits, etc.).
• Test current employees and new trainees on job knowledge to measure training progress and ensure employees keep current on their job knowledge.
• Prepare and send communication (newsletter, emails, etc.) to offices on needed topics.
• Back up Admin Switchboard.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED