Retail Operations Specialist (Learning & Communications)

Cole Haan • Greenland, NH

5d

About The Position

The Retail Operations Specialist of Learning and Communications supports the
Senior Manager of Training & Development and plays a key role in executing
operational and training initiatives that drive the growth, efficiency, and
profitability of Cole Haan retail stores.

Requirements

• Degree in Business, Communications, Training & Development, Retail Management, or related
• 2+ years of experience in retail operations, training, communications, or related
• Strong writing and editing skills with the ability to translate complex information into clear, concise, brand‑aligned content
• Demonstrated experience managing multiple projects simultaneously with strong attention to detail
• Proficiency with communication platforms, content management systems, and Microsoft Office
• Proven ability to synthesize information, solve problems independently, and make sound decisions in fast‑paced environments
• Analytical mindset with experience interpreting data to identify trends and inform recommendations
• Strong organizational and time‑management skills with the ability to meet tight deadlines
• Excellent cross‑functional collaboration skills and ability to build effective partnerships
• Comfortable navigating ambiguity and adapting to shifting business priorities
• Ability to lift up to 10 lbs. as needed for materials handling, event setup, product samples, or training‑related equipment
• Experience in retail, fashion, consumer goods, or a multi‑unit store environment
• Experience developing or delivering product knowledge or training content
• Familiarity with digital learning tools, LMS platforms, or retail communication systems
• Knowledge of retail KPIs, store operations, and frontline employee needs
• Event planning, project coordination, or vendor management experience
• Experience supporting or managing field communications governance
• Experience using AI tools to support training and communication development

Nice To Haves

• Visual or instructional design skills

Responsibilities

• Lead the development and execution of retail product knowledge training for stores in North America determining content priorities, delivery methods, and timelines
• Serve as a strategic product‑knowledge advisor, partnering on product launch priorities and field‑readiness needs
• Own the design, creation, and continuous improvement of “Product Knowledge Guides” ensuring alignment with brand positioning, selling strategy, and seasonal business goals
• Partner cross‑functionally with Marketing, Merchandising, and Buying teams to influence and shape product‑education standards and communication frameworks
• Support communication and resolution of product quality concerns with the Quality Control team
• Collaborate closely with the Manager, Consumer Services to ensure alignment with product training
• Analyze product training effectiveness using performance metrics; identify trends, recommend process improvements to Sr. Manager, Training and Development
• Project leader of the annual holiday guide for the fleet determining content, timelines, and recommending processes required for successful field execution
• Act as the program owner for the Retail Communications platform, maintaining communication governance standards and ensuring organizational compliance
• Evaluate communication requests from cross‑functional partners, determine priority and sequencing, and make independent decisions on publication timing and message structure
• Develop and maintain communication strategy that ensures clarity, engagement, and consistent adoption across the retail organization
• Design and build platform dashboards that support the needs of District Management and broader business objectives
• Oversee reporting and analysis of task‑completion data; identify operational barriers and design system‑level solutions to improve execution
• Partner with Human Resources and IT to ensure user accounts are properly set up and assist with password resets as needed
• Lead planning and execution of large‑scale retail events and initiatives, including independently developing project plans, timelines, and logistical frameworks
• Negotiate and approve vendor contracts (hotels, venues, travel, etc.) within defined budget authority, ensuring cost‑effective and brand‑aligned outcomes
• Partner with cross‑functional teams to shape event content, determine presentation objectives, and ensure alignment with corporate priorities
• Oversee contests, and incentive programs, including developing program structures, setting criteria, and evaluating impact on sales and engagement
• Conduct strategic field visits as needed to assess operational alignment and develop recommendations for improving processes, communication, and training execution
• Identify opportunities to streamline retail operations processes, recommending and implementing improvements that enhance productivity and reduce workload
• Exercise independent judgment in prioritizing work, resolving issues, and determining methods of execution without direct supervision
• Serve as a liaison between corporate and field leadership, synthesizing information and advising on communication and training impacts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level