Retail Field Operations Specialist

Trulieve • Columbus, OH

5d • Onsite

About The Position

This position is
responsible for supporting the Retail Field Operations Manager with operational procedures, systems, and business processes nationwide.

Requirements

• Minimum of an associate degree is preferred
• Self-starter with a history of pushing for deadline-driven results and deliverables
• Process improvement and documentation; Attention to detail; time-management, prioritization, and organizational skills
• Observant, analytical, inquisitive, and attentive
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• SAP and State required compliance/inventory management system knowledge preferred
• Must possess the ability to train, develop and evaluate a team
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
• Able to understand and follow written/oral instructions
• Must possess a valid driver’s license and pass a MVR background check
• Must be able to pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.

Nice To Haves

• Prior operations management experience, preferably in retail and/or customer service area, is a plus

Responsibilities

• Assist with managing, facilitating, and increasing communication and efficiency between departments.
• Conduct field support and quality visits to ensure operational standards are met.
• Serve as the Subject Matter Expert (SME) for the states you support, pertaining to all systems and regulations.
• Provide recommendations to the Retail Field Operations Manager to improve operations and drive growth.
• Monitor daily productivity, recommending modifications to improve overall effectiveness of personnel and operations
• Assist with system and technology training and implementation.
• Support in the development of standard operating procedures to increase efficiency within the designated region.
• Assist with training and support to all Trulieve retail partners in the company.
• Identify needs and strategize operational plans for retail training, visual merchandising and store aesthetics, customer flow, product organization, and asset protection in retail locations.
• Participate in User Acceptance Testing (UAT) to validate updates and enhancements meet operational needs and function as expected.
• Provide support with new store openings to ensure the store and team are prepared for Grand Opening and understand operations moving forward.
• Visit retail establishments to ensure efficient and effective management as well as high performance sales.
• Other miscellaneous assigned projects and responsibilities as directed.

Benefits

• A comprehensive benefits package including paid time off is offered with this position.
• Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree