Specialist, Field Operations

McDonald's Corporation • Chicago, IL

1d

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the foodservice industry, our legacy of innovation and hard work continues to drive us.

From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet. We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!
Department OverviewThe Operations Consultant role is for you if you’re interested in working collaboratively with multimillion-dollar business owners to assess their restaurants and offer them solutions to run their businesses. Our cohort training program is designed to provide a smooth transition into McDonald’s so don’t worry – if you are willing to learn and work hard, we will provide the know-how. You will receive coaching from industry leaders who want you to succeed and take pride in developing future leaders at McDonald’s.
Why You’ll Want This Job
The initial program includes interactive sessions with the US Operations team, Restaurant Training, and building your restaurant performance expertise to conduct consultative visits of our restaurants.
Operations Consultants travel for consultations with restaurant owners to evaluate restaurant operations and consult to help each multimillion-dollar restaurant operate at peak efficiency levels to deliver top-notch results. You will develop holistic restaurant
operations skills during rotations and training that you can apply to your role. As you acquire those skill, our Field Leads will look for you to provide guidance in your area of expertise to Operators in the field who request it. You will have the opportunity to partner with operations management and leadership prior to their consultations with the franchise restaurants.
In addition, the capabilities you will acquire set you up for a variety of career paths depending on your interests and strengths, so know that beginning your career at McDonald’s is choosing to give yourself options.
Locations Available for the July 2026 Cohort:
Central Florida (Orlando/Tampa)
Harrisburg, PA
Manchester, NH
Nashville, TN

Requirements

• Are a Senior working towards a Bachelor’s degree or have recently graduated
• Are willing to travel and relocate
• Can act as an accurate, consistent evaluator who relies on measurable facts and observations.
• Focus on strong attention to detail and ability to keep reports and evaluations organized
• Effectively manage time to keep up with a demanding evaluation and travel schedule
• Can develop trust-based and ethical relationships with key partners
• Understand drivers of financial performance
• Communicate well and can adapt based on the audience
• Are committed to a culture of inclusiveness
• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date

Responsibilities

• Conduct objective evaluations to analyze restaurant performance across customer experience and operations
• Protect the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions
• Partner with and support franchisees and restaurants
• Recognize patterns and develop expertise around common restaurant performance issues
• Travel to restaurants to perform site visits
• Develop expertise in Restaurant Department Management systems
• Evaluate root causes impacting franchise restaurant operations
• Are Open to additional relocation

Benefits

• This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level