Retail Maintenance

Baik Brands Miss A Stores•Dallas, TX

4d•$55,000 - $60,000•Onsite

About The Position

We are looking for a bright, organized, and detail-oriented individual to work as our Retail Operations Specialist - (HVAC) to join our rapidly expanding team at our Headquarters office in Dallas, Texas! As a Retail Operations Specialist (HVAC ), you will be the first point of contact for District/Store Managers, assisting the VP of Retail Operations in communicating and coordinating various tasks with Miss A store leadership including traveling to all store locations, and various operational projects. The ideal candidate is an organized, detail-oriented individual with the ability to effectively multi-task and prioritize projects.

Requirements

Background in HVAC or building technologies; field experience a strong plus.
Minimum 3 years in service territory routing, technician scheduling, and operational dispatch workflows.
Familiarity with HVAC terminology, equipment types, and service ticketing standards preferred
Ability to present information and respond to questions from management
Ability to anticipate and resolve practical problems and issues.
Ability to produce clear, timely, and concise documentation, plus excellent critical thinking skills.
Proficient in Microsoft Office Suite - including Excel, Word, PowerPoint, email, google docs, etc.
Excellent communication skills – both written and verbal.
Ability to articulate a strong vision, inspire, and influence others in achieving this vision
Must have exceptional time management skills, detail oriented, and must be able to effectively prioritize and multitask.
Must possess strong business sense and demonstrated ability to use good judgment to identify and solve problems and lead an organization through change.
Must be able to travel to all store locations.

Responsibilities

Assists VP of Retail Operations in decision making and strategic planning for all Miss A retail locations.
Overseeing maintenance concerns and questions in multiple locations.
Assist with acquiring maintenance vendors ( HVAC, Plumbing)
Lead and manage end-to-end strategy development and day-to-day retail operational execution.
Maintain an up to date and accurate directory of information for all Miss A retail locations
The role requires active management of the daily schedule, including adjustments for emergency calls, delays, or cancellations, with a focus on maximizing efficiency and minimizing downtime.
The Scheduler/Dispatcher acts as the primary liaison between the office and field technicians, providing updates, instructions, and support to help resolve onsite challenges.
Collaborate with HVAC Service Delivery leadership to set and achieve S.M.A.R.T. goals aligned with department and company initiatives.
Responsibilities also include reviewing and prioritizing service tickets in alignment with service level agreements, confirming readiness of work orders, and verifying job requirements before dispatch.
Provide leadership to the Retail team, build capabilities and support them in their development while nurturing a collaborative and dynamic culture
Drive and implement the business plan for area of responsibility to achieve goals and implement operational improvements; forecast, workload, and performance results to meet business demands for workload and performance results for area of responsibility.
Identify opportunities to innovate and improve, providing additional benefits to the customer
Collaborate with the retail operations department on specialized projects, to devise plans of action to address various issues or circumstances.
Source, price, and coordinate various maintenance projects for all retail locations while adhering to budget.
Attend regular store visits with Operations and Merchandising teams to assess store condition and operational efficiency.
Collaborate with appropriate departments to devise plans of action to address various issues if needed.