Retail Operations - Senior Manager

Gymshark•New York, NY

2d•$120,000 - $140,000•Hybrid

About The Position

This role drives the execution of the Retail Operations strategy by ensuring stores are equipped with scalable processes, capabilities, and systems that deliver operational excellence, and best‑in‑class performance and customer experience.

Requirements

5+ years of Retail & operations experience in a fast paced, high volume and agile environment
Experience with retail labour management
Experience in new store openings in a variety of formats in North America
Strong project skills, ability to lead, manage & support multiple complex projects simultaneously
Ability to shift between the strategic and the operational details
Clear communicator
Strong interpersonal & collaboration skills
Understanding of how to motivate & communicate to retail team/s
Experience in decision making, negotiation and problem solving
Willing to challenge and be challenged
Willingness to give and receive effective feedback
High organisation, time management and prioritisation skills
Ability to travel and work across time zones where required
Must be local or willing to relocate to New York City
Must be authorized to work in the United States

Nice To Haves

Experience working across multiple countries and new store openings
Analytical thinking and proficient in creating business cases
Experienced and proficient with a variety of tech and retail systems
Experienced with budget creation and control
Ability to travel and work across time zones where required
Process mapping / continuous improvement
Change management
Ability to communicate in multiple languages preferred
Willingness to travel

Responsibilities

Lead and govern the full New Store Openings (NSO) lifecycle, ensuring consistency, budget control, and alignment with global standards.
Translate BAU operations into scalable NSO playbooks, tools, and multi-format frameworks.
Oversee NSO execution including store setup, inventory, systems, visual merchandising, compliance, vendor coordination, and readiness.
Partner with Retail Training to deliver onboarding, soft openings, and operational handover.
Lead and develop high-performing retail and NSO teams, building a strong and diverse talent pipeline.
Own retail operations and NSO budgets, ensuring on-time, on-budget delivery.
Deliver core KPIs including stock accuracy, shrink, labor efficiency, logistics performance, and system stability.
Ensure effective risk management, secure stock movements, and fit-for-purpose systems and data.