Retail Operations Manager
About The Position
Work World is the largest specialty retailer of workwear and work boots in the Western U.S. From humble beginnings in 1990, we now operate 30+ stores under the Work World, Shoeteria and Whistle Workwear brand names California, Nevada, and Washington. We sell boots, apparel, scrubs and safety gear from top vendors in the industry including Carhartt, Wolverine, Timberland Pro, and more. We are dedicated to putting our customers first, and we believe blue collar workers are the backbone of our communities and our country. We are committed to our values of honesty, respect and integrity, and require each employee to demonstrate these values.
Requirements
- Minimum of 2 years of retail management experience in a Store Manager or similar leadership role
- High school diploma or equivalent required
- Strong leadership, coaching, and team development abilities
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple responsibilities effectively
- Availability to work a full-time schedule, including evenings, weekends, and holidays
- Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
- Valid driver’s license required
Nice To Haves
- bilingual skills are a plus
Responsibilities
- Lead, motivate, coach, and develop store team members to support operational and sales success
- Oversee daily store and omni-channel operations to deliver a positive customer experience
- Promote a customer-focused culture through strong leadership and effective selling practices
- Manage staff training, scheduling, performance feedback, and daily supervision responsibilities
- Handle store opening and closing procedures, required paperwork, and cash management tasks including bank deposits and change orders
- Welcome customers, assist with product inquiries, answer phones, and ensure excellent customer service
- Maintain store cleanliness, organization, inventory processing, and damage reporting procedures
- Support community events, monitor store performance, and complete additional duties assigned by leadership
- Ensure compliance with company policies and procedures while driving sales and profitability goals
Benefits
- Annual bonus based on store performance
- Paid Time Off
- 401k Retirement plan
- Medical, Dental, and Vision insurance
- Generous Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
