Retail Operations Manager

Equity Bank•Omaha, NE

17d•Onsite

About The Position

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Requirements

Bachelor’s degree preferred; however, equivalent combination of education and experience may be substituted
5 years of bank retail operations experience in a multi-branch setting
Experience developing retail processes and procedures
Excellent interpersonal skills and professional demeanor
Computer skills, especially the ability to work in Windows based systems

Responsibilities

Provide Operational Support to Retail Bank Employees & Management: Deliver support of operational, product, compliance, system and any other issues daily via telephone or in-person contact. Develop and update retail operating procedures and intranet resources. Partner with support departments and frontline retail associates to determine issues and needs. Assist retail employees and management in researching/resolving operational issues. Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams.
Operational Compliance: Responsible for the oversight of all audits to include bank retail operation audits to include the following: Retail Support Audits: work with retail staff on the completion of onsite branch audits. Complete documentation of audit results. Complete Monetary Instrument Audits of the Onsite Branch Audit. Responsible for all Safe Deposit Box audits for all bank locations as follows: Past Due Boxes. Drill & Escheatment. Right of Offset Entries. Waives & Discounts.
Project Management: Assist with the operational support and procedure development for the roll-out of new bank products and services. Lead and complete operational projects as assigned. Serve on team(s) relating to retail aspects of M & A activities. This will include evaluation and reporting on target’s retail operations, sales and systems. Working with training will provide guidance and direction on the onboarding and training of newly acquired employees relating to acquisitions. Will serve on the conversion teams, directing retail functions relating to the conversion processes for newly acquired bank(s).
Retail Bank Performance: Track retail location and individual performance metrics. Work with accounting to provide the regional leadership teams, including RRMs, with reports to track retail incentives. Verify retail incentive payouts with RRMs and submit final reports for all required executive approval.