Retail Operations Manager
About The Position
Sodexo is seeking an experienced Retail Operations Manager to oversee retail foodservice operations within a large healthcare account in Queens, New York. This is an exciting opportunity for a driven leader to make an impact by enhancing the customer experience, developing frontline teams, and driving operational and financial performance within a fast-paced healthcare environment. Reporting directly to the Client Executive, this leader will oversee a small management team and be responsible for retail operations with approximately $2.5–$5 million in annual managed volume. The successful candidate will be a hands-on leader with strong operational, financial, and customer service experience who thrives in a collaborative environment. If you are a passionate retail leader who enjoys developing teams, driving results, and creating exceptional customer experiences, we encourage you to apply today.
Requirements
- Retail foodservice management experience within healthcare, hospitality, campus dining, corporate services, or a similar high-volume environment
- Demonstrated success leading teams and driving employee engagement
- Strong financial acumen with experience managing budgets, labor, and retail performance metrics
- Excellent customer service, communication, and relationship-building skills
- Experience managing multiple priorities in a fast-paced environment
- Knowledge of food safety, sanitation, and regulatory compliance standards
- Strong problem-solving and organizational skills
- Bachelor’s Degree or equivalent experience
- 3 years of management experience
- 3 years of experience in retail operations
Responsibilities
- Lead day-to-day retail foodservice operations and ensure exceptional customer experiences
- Manage and develop a team of managers and frontline employees
- Drive retail sales, customer engagement, and operational performance
- Monitor financial performance, including budgets, labor, cash handling, and retail profitability
- Ensure compliance with Sodexo standards, food safety regulations, and company policies
- Develop and maintain strong client and customer relationships
- Analyze operational data and implement action plans to improve performance and customer satisfaction
- Support employee engagement, coaching, training, and development initiatives
- Partner with leadership to identify opportunities for innovation and continuous improvement
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
