RETAIL OPERATIONS MANAGER

Schraad Sales & Marketing•West Des Moines, IA

2d•Onsite

About The Position

Schraad Sales & Marketing Food Brokerage is seeking a professional, full-time, Retail Operations Manager in the Des Moines, IA area. At Schraad Sales & Marketing, the company values people as its most strategic and competitive asset and is committed to developing a performance-driven culture that values employee contributions, opinions, passions, and creativity. Schraad Sales & Marketing is dedicated to creating a diverse environment and is an equal opportunity employer, ensuring all qualified applicants receive consideration for employment without regard to various protected characteristics. The company strives to attract talented candidates and offers excellent benefit packages. The Retail Operations Manager leads a team of Retail Representatives and Retail Sales Specialists to deliver best-in-class retail execution across various grocery retail departments, including Grocery, Frozen, Dairy, Natural, Specialty, General Merchandise, Health and Beauty Care, Produce, Bakery, Meat, Seafood, and Deli. This multi-faceted role involves translating strategic goals from Business Managers, Retail team leadership, and clients into consistent field execution. The manager is responsible for coaching and developing their team, ensuring seamless in-store execution, and utilizing data to understand, report results, and improve team performance.

Requirements

Bachelor’s Degree from a four-year college or university in Business or relative major required, or three to five years of related experience and/or training; or equivalent combination of education and experience
5+ years of Grocery Retail experience
Strong demonstration of leadership, organizational skills, and high attention to detail and client service
Proficiency in technology (i.e. computers, smart phones, tablets)
Must have reliable transportation, a valid driver’s license, and provide valid proof of insurance that meets company requirements
Must have access to reliable high speed internet

Nice To Haves

Retail Merchandising Experience
Sales Management Experience

Responsibilities

Recruit, train, and manage a team of Retail Representatives and Retail Sales Specialists
Set clear expectations, provide ongoing coaching, and conduct regular field visits to reinforce standards
Develop team capability in selling, merchandising, and product expertise
Lead regular team meetings/calls to communicate objectives and address questions
Foster a culture of accountability, ownership, and continuous improvement
Monitor output from team to ensure accountability for job performance, identify and disseminate best practices across the team, and address any areas or individuals where improvement is needed
Accountable for team execution
Ensure effective and efficient routing, coverage, and time management across the team, both for continuity coverage and retail projects, including food shows, store resets, sales meetings, etc.
Ensure team is accurately reporting all completed retail tasks in their tablets in a timely manner
Partner with Business Managers and Retail leadership to understand strategic goals and team execution requirements; help structure effective and realistic execution plans
Proactively provide regular results for key initiatives
Proactively identify and communicate when changes are needed and/or risks are identified, including when priorities shift, timelines/goals are at risk, or additional resources are needed
Attend both in-person and virtual internal and client meetings as needed
Create materials to support selling and merchandising as assigned
Manage and supervise team including approval of expense reports, time and attendance, mileage, etc.
Notify Human Resources of any employee performance issues in a timely manner
Follow and enforce all company policies, including but not limited to Company Handbook and Travel and Business Expense Reimbursement
Monitor part-time employees’ hours to ensure compliance with company policy regarding maximum hours worked (less than or equal to 129 hours) each calendar month
Ensure proper maintenance of all provided company equipment
Maintain flexibility to participate in team scheduled tasks
Overnight travel required