St. Louis Retail Operations Manager (Salary)

Monarch Inventory Services•St. Louis, MO

2d•Onsite

About The Position

The Retail Operations Manager oversees the strategy and execution of the Retail Practice within Monarch. This person is accountable for performance, scalability, and efficiency while ensuring consistent customer experience, maximizing team productivity, and aligning operations with financial and strategic company objectives. They bring operational knowledge and experience through building systems, processes, and capabilities that enable growth and service excellence across retail environments and customer-facing operations.

Requirements

5-7 years of experience leading operations or service delivery teams
Proven success scaling multi-location or field service operations
Experience managing P&Ls and driving profitability
Strong project management and resource planning skills
Excellent communicator who can influence across teams and levels
Hands-on experience with scheduling, logistics, or field operations systems
Comfortable with data analysis and KPI reporting
Able to travel as needed for client or team meetings
Willing to take a background check
Able to use reliable transportation to get to and from work

Nice To Haves

Bachelor’s degree preferred
Relevant industry certifications a plus

Responsibilities

Drive Operational Efficiency and Scalability: Continuously improve the efficiency and scalability of retail operations by identifying bottlenecks, leveraging technology, and embedding accountability around performance KPIs. Eliminate waste, reduce downtime, and implement systems that improve store operations, merchandising execution, and customer service consistency.
Manage Capacity and Workforce Optimization: Manage staffing strategy and workforce alignment to meet fluctuating customer demand while preserving employee engagement and work-life balance. Analyze store traffic patterns, forecast demand, and ensure optimal scheduling. Collaborate across locations to balance staffing needs and maximize productivity.
Strengthen Customer Relationships and Store Performance: Ensure a consistently excellent customer experience by monitoring store performance, customer satisfaction, and operational standards. Resolve issues proactively and collaborate with sales and marketing teams to drive promotions, product launches, and revenue growth.
Build and Develop High-Performing Retail Teams: Oversee all aspects of people leadership, including hiring, onboarding, training, and performance management for retail teams. Ensure clear expectations, measurable goals, and developmental opportunities aligned with career growth. Promote a culture of coaching, accountability, and service excellence.
Oversee Operational Performance & Profitability: Understand the financial health of the Retail Practice by reviewing P&L performance and budget alignment monthly. Ensure operations meet revenue and margin targets. Oversee store initiatives, operational projects, and improvement programs for successful implementation and measurable outcomes.