Retail Operations Manager - Pigeon Forge operational site manager

Magic Memories•Pigeon Forge, TN

2d•Onsite

About The Position

We are actively hiring a Retail Photo Operations Manager to work in an exciting and dynamic atmosphere at our iconic attractions, Pirates Voyage and Dolly Parton's Stampede in Pigeon Forge, TN. Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered retail professionals with great opportunities that encourage growth and advancement in our expanding enterprise. At Magic Memories, you will be a part of a retail team that will capture fun, interactive moments of guests at diverse attractions. These are published via both print and digital formats into storytelling products and then sold to our guests. We offer a fun job with great opportunities to expand your retail and leadership experience with a company that encourages growth and advancement! We offer competitive wages and incentives too!

Requirements

High school diploma or general education degree (GED).
2+ years experience in tourism venue management or 3+ years experience as an Assistant in a high-volume/fast-paced retail environment.
Demonstrated leadership skills with the ability to support teams, develop culture, and demonstrate coaching and ongoing performance management.
Demonstrated ability to meet sales targets and KPIs in a busy environment.
Proven history of building strong, supportive, and effective relationships with operating peers and staff.
Previous experience in the employment life cycle, including recruitment, hiring, monitoring, and performance evaluation of all venue location personnel.
Sound judgment in decision-making, problem-solving, and prioritization of duties.
Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
Professional communication skills and appearance.
Must be authorized to work in the US.

Nice To Haves

Experience in Retail Souvenir Photography is preferable.

Responsibilities

Drive teams to achieve goals.
Run all operational aspects of a high-volume souvenir photography retail operation.
Develop, train, and motivate staff to achieve desired guest service and financial results.
Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals in a fast-paced environment.
Ensure excellent customer service by responding to guest requests, expectations, and needs.
Meet and interact with people from all over the world.