Retail Operations Manager

Sodexo Careers•Richmond, VA

6d•Onsite

About The Position

Grow your career and develop a team that shares your desire to make a difference! Sodexo is seeking a Retail Manager at a University in the Richmond, VA area, to lead a team of highly motivated staff while delivering exceptional food-focused hospitality, serve as a leader of outstanding customer service, and provide detail-oriented dining experiences.

Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years of experience in retail operations
Strong leadership and excellent communication skills
Prior experience promoting national brands with clients and customers in a campus environment
Proven client relationship and customer service skills

Responsibilities

Identify customer needs and expectations; ensure that Sodexo and customer goals are aligned and met; educate and develop rapport with clients and promote partnerships; promote a customer/client-centered culture that strives to exceed customer and client needs; coordinate all unit catering initiatives to drive sales growth and track results.
Maintain and improve service level, resulting in increased customer satisfaction; ensure all HACCP standards are followed; and/or demonstrate resourcefulness and quick responsiveness to client and customer requests.