Retail Operations Manager

The Salvation Army USA Central Territory•Hoffman Estates, IL

5h•Hybrid

About The Position

The Retail Specialist is responsible for the overall development, management, operation and maintenance of the ARC Family Thrift Stores with a focus on creating net revenues in order to provide resources for the ARC Program. This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Requirements

A bachelor’s degree in business administration, retail sales, or marketing is preferred; 4 years’ experience is staff management and development or combination of education and experience.
Thrift store management experience is preferred.
Valid Driver’s License. Able to drive on behalf of The Salvation Army.
Ability to speak, write and understand English in a manner sufficient for effective communication with leadership and field personnel.
Must have basic computer skills with a working knowledge of and be able to become proficient in other proprietary software programs.
Strong Excel skill is required.
Must be able to problem solve.
Must have good people development and management skills
Able and willing to travel to each of the store properties on a regular basis.
Able and willing to attend trainings as assigned by Supervisor.

Responsibilities

Support field with materials for recruiting and training adequate staff for each thrift store in accordance with the ARC and TSA policies.
Support field with annual staffing and payroll budget worksheets for the ARC budget purposes and follow up throughout the year to ensure compliance.
Ensure that each thrift store operates per ARCC standards, and in a manner to be as financially successful as possible.
Support/train with efficient backroom processing in each designated store as needed.
Support/monitor key items such as price per item and cost per item and follow up with any irregularities.
Support field with the process of daily store reports, safety reports, time keeping, daily deposits, etc.
Participate in potential new store site visits and existing store evaluations as requested.
Inspect new stores or evaluate space usage in existing stores and devise floor plan.
Assist in preparing list of required fixtures for floor plan, and locate, research, and compare vendors.
Negotiate proposals for fixtures with selected suppliers and submit proposals to ARCC Property Department.
Manage and coordinate delivery and installation of fixtures.
Ensure participation in Command or ARC planned marketing events, sales, etc.
Support the Center with any marketing needs to ensure the best use of advertising dollars.
Support field with analyzing current results and forecast future results in leased stores to help determine the propriety of renewing leases when they expire.
Support field with proper store inspections to ensure all deficiencies are brought up to standard in a timely fashion. This should include windows, lights, interior and exterior paint, signage, doors, fixtures, bathrooms, floorings backrooms, landscaping, and a properly filled sales floor.
Support field with thrift store equipment regularly to ensure it is operating properly. This includes POS systems, telephones, alarms, timeclock, etc.
Support ARC Centers to establish an annual budget for thrift stores. This should include monthly sales, rents, payroll, utilities, supplies, and any other appropriate cost.
Provide analysis of monthly store reports and review these with Center’s retail team along with suggestions for improvements.
Supports the recruiting, interviewing and recommends for hire Store staff.
Supports the Training and supervising of the store supervisors and managers.