Retail Operations & Insights, Sr. Analyst

Athena Club•New York, NY

2d•$75,000 - $90,000

About The Position

Athena Club is building the next-generation personal care company, and we’re just getting started. Over the past 12 months, we’ve doubled our business, accelerated our retail momentum, and expanded our reach as more customers turn to Athena for beautifully designed, high-performance essentials. We’re redefining everyday personal care through innovation, transparency, and design-led thinking, transforming daily routines into rituals. With strengths in world-class product development, compelling storytelling, and a brand built to stand out on shelf and in culture, we’re entering an exciting new phase of category expansion and national growth. We’re looking for experienced, entrepreneurial leaders who thrive in fast-moving environments, take full ownership, and know how to scale teams, systems, and outcomes. This role is a rare opportunity to help shape Athena Club’s next chapter, driving strategy, execution, and long-term impact as we build an iconic modern personal care brand. The Role We are looking for a detail-oriented and collaborative Retail Operations & Insights Senior Analyst to join our Retail team. In this role, you will serve as a critical link between our retail partners, internal supply chain teams, and warehouse operations - ensuring orders flow smoothly from purchase order to shelf. This is an excellent opportunity for someone who thrives in a fast-paced CPG environment and takes pride in keeping the supply chain running without friction.

Requirements

2-4 years of experience in retail operations, supply chain, or customer logistics, preferably within a CPG or consumer goods environment.
Familiarity with major retailer portals and EDI systems; experience with Walmart, Target, Amazon, or similar accounts a strong plus.
Proficiency in Microsoft Excel and Google Sheets.
Strong written and verbal communication skills with the ability to manage multiple priorities across internal and external stakeholders.
Highly organized, proactive, and comfortable working in a deadline-driven environment.
A collaborative mindset with a bias toward problem-solving and continuous improvement.

Nice To Haves

Experience with Walmart, Target, Amazon, or similar accounts

Responsibilities

Own the end-to-end lifecycle of retailer purchase orders, from receipt and confirmation through on-time shipment and delivery.
Monitor open POs daily, proactively identifying and resolving discrepancies in quantity, pricing, ship windows, or routing requirements.
Utilize retailer portals (e.g., Retail Link, Vendor Central) and ensure compliance with retailer-specific EDI and fulfillment requirements.
Track and report on order fill rates, on-time delivery, and chargebacks; investigate root causes and drive corrective actions.
Coordinate daily with third-party logistics providers (3PLs) and internal warehouse teams to ensure accurate and timely order pick, pack, and ship execution.
Communicate shipping windows, retailer routing guides, and labeling requirements to warehouse partners, ensuring compliance to minimize chargebacks and retailer penalties.
Escalate and resolve fulfillment exceptions - including shorts, mispicks, and carrier delays - with urgency and clear documentation.
Maintain up-to-date shipping instructions and SOPs for each retail account, updating warehouse partners as routing or compliance requirements change.
Work closely with Retail Account Leads, Supply Chain, and Data Insights to ensure inventory availability aligns with retailer order demand.
Generate and distribute weekly operational reports covering order status, fill rates, and open issues for internal stakeholders and retail account teams.
Support new retailer onboarding by documenting order management workflows and communicating requirements across teams.
4P Reporting via Syndicated & Retailer Data