Retail Operations Coordinator

Story Cannabis•Phoenix, AZ

4d•Hybrid

About The Position

The Retail Operations Coordinator supports the Retail Operations Manager by executing day-to-day operational initiatives across a multi-state retail organization. This role partners with Retail, Compliance, Finance, Supply Chain, Marketing, HR, and IT to ensure consistent execution of company standards, support new store openings, maintain SOPs, drive operational excellence, and improve the overall efficiency of retail operations.

Requirements

Associate or bachelor’s degree preferred, or equivalent operational experience required.
3+ years of retail operations, field operations, or project coordination experience within the cannabis industry preferred.
Cannabis retail experience preferred.
Highly organized with exceptional attention to detail.
Strong project management and follow-up skills.
Advanced Microsoft Excel, PowerPoint, and reporting experience.
Ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Experience working cross-functionally with multiple departments.
Knowledge of retail operations, audits, inventory management, and compliance.
Experience with cannabis POS/compliance systems (Treez, Dutchie, Metrc, or similar) preferred.
Ability to travel regionally as business needs require.

Responsibilities

Support new store openings, acquisitions, remodels, and operational rollouts.
Maintain and update Standard Operating Procedures (SOPs), job aids, and operational documentation.
Coordinate operational projects including POS implementations, system enhancements, and process improvements.
Prepare, validate, and distribute weekly KPI, labor, inventory, compliance, and operational reporting.
Conduct store audits and follow up on corrective action plans with District and General Managers.
Support cash management, inventory controls, and operational compliance initiatives.
Partner with Compliance to ensure regulatory requirements are operationalized across all markets.
Coordinate training administration, track completion, and support new operational training programs.
Assist with inventory, consumables, and operational expense tracking.
Provide field support for operational issues and partner with stores to resolve execution gaps.
Work cross-functionally with Supply Chain, Marketing, Finance, HR, and IT to improve execution.
Support testing, implementation, and documentation of new operational processes and retail systems.
Create presentations, scorecards, and executive reporting that support business decisions.
Travel to stores as needed to support projects, audits, training, and operational initiatives.