Retail Operations Associate (FT, FY)

Bates College • Lewiston, ME

5d • Onsite

About The Position

The Retail Operations Associate's primary responsibility is to deliver excellent one-on-one customer service, safely and efficiently preparing food, ensuring quality assurance, practicing responsible alcohol service, accurately processing transactions, and managing waste appropriately.

Requirements

• High School diploma or equivalent combination of education and experience required.
• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
• Commitment to customer service.
• Excellent written and oral communication skills.
• Exemplary organizational and time management skills.
• Ability to multi-task.
• Understands and thrives in a fast paced food service environment.
• Relates well to individuals and groups with varying backgrounds, perspectives, education and skills.

Nice To Haves

• Serve Safe certification preferred.
• A valid Maine driver’s license desired.
• Previous experience in a collegiate food service environment desired.

Responsibilities

• Take and accurately prepare customer orders in an à la carte dining environment.
• Maintain production and inventory records.
• Ensure food safety by accurately labeling all items for content identification and allergen awareness.
• Manage various payment methods, including credit card, internal, and external charge transactions.
• Deliver catering orders, assist with event set-up and breakdown, gather materials for events, and provide event service.
• Assist on food platforms, monitor and oversee beverage stations, and promptly restock food and cereal areas within student dining when needed.
• Champion exceptional customer service, consistently aiming for the highest standards in every interaction.
• Actively cultivate a positive, inclusive workplace by practicing open, two-way communication and demonstrating a deep respect for all forms of diversity.
• Forge robust collaborative partnerships with colleagues across the entire Dining department and the broader university community.
• Be a flexible, supportive team member, readily assisting in other operational areas and executing all assigned duties with professionalism.
• Ensure adherence to sound environmental practices, including composting, recycling, and waste reduction.
• Maintain a high level of safety awareness and ensure all injuries are reported within 24 hours.

Benefits

• health
• dental
• 9% retirement contribution with potential for an additional 3% match
• 10 days of vacation
• 13 paid holidays
• free parking
• access to library and athletic facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED