Retail Operations Associate

DICK'S Sporting Goods•Glenview, IL

4d•Onsite

About The Position

At DICK’S Sporting Goods, the company believes in how positively sports can change lives and aims to create confidence and excitement by personally equipping all athletes to achieve their dreams. The company is committed to creating an inclusive and diverse workforce. Store teammates are passionate about creating an exceptional shopping experience for customers through their eagerness to help, high brand and execution standards, ability to prioritize, and efficient execution of operational processes. This role involves greeting teammates and customers, proactively understanding athlete needs, and supporting their shopping experience. It also includes ensuring merchandise is processed according to procedures, maintaining an organized backroom, upholding merchandising standards, assisting with freight operations (unloading, processing, transfers, RTVS, claims), fulfilling customer experience standards, adhering to safety and loss prevention policies, maintaining confidentiality, and fostering an inclusive store environment. Teammates are expected to take an all-hands-on-deck approach to support the team across the store and perform other assigned tasks. The company encourages learning, growth, advancement, and exploring new experiences, viewing career progression as a climbing wall with moves in every direction. DICK’S Sporting Goods is a community united by a passion for sport, striving for personal best and upholding values that strengthen performance, foster collaboration, and ignite a desire to win.

Requirements

Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Nice To Haves

Prior retail sales, operations, maintenance, or customer-focused experience.

Responsibilities

Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures.
Ensure the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
Uphold company merchandising and presentation standards.
Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
Fulfill the company-defined customer experience by completing all processes according to our service level standards.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintain confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.