Retail Operations Associate, Maje, The Grove

SMCP•Los Angeles, CA

3d•Onsite

About The Position

The Retail Operations Associate plays a crucial role in ensuring the smooth and efficient functioning of all back-of-house operations, which are essential for delivering an exceptional customer experience on the sales floor. This position requires strong attention to detail, organizational skills, and the ability to proactively solve problems to maintain operational excellence and support the store's overall performance. The associate will contribute directly to the store's success and customer satisfaction by managing inventory, supporting visual merchandising efforts, and ensuring operational processes run seamlessly. A passion for operational efficiency and a commitment to excellence are key for this integral team member.

Requirements

1+ years of prior sales support experience, including POS, merchandising paperwork, cycle counts, and inventory management.
Strong organizational skills and ability to work within established timelines.
High attention to detail and ability to manage multiple priorities.
Excellent problem-solving skills and a solutions-oriented mindset.
Brand-appropriate personal presentation.
Strong communication skills with team members and leadership.
Flexibility with scheduling to meet business needs.
Flexible availability, including evenings, weekends, and holidays, is required.

Nice To Haves

Bilingual capabilities are a plus in key markets.

Responsibilities

Manage the check-in and processing of incoming merchandise, ensuring accuracy and readiness for the sales floor.
Coordinate store-to-store transfers, ensuring timely and precise movement of merchandise.
Oversee markdown management by updating pricing and ensuring changes are reflected on the floor.
Process RTVs (Return to Vendor) efficiently, maintaining clear records and compliance with vendor guidelines.
Assist with floor sets and moves, ensuring merchandise placement aligns with brand guidelines.
Replenish merchandise regularly to maintain product availability and a fresh, appealing display.
Maintain visual standards by adjusting displays and signage to reflect the brand’s aesthetic.
Support shortage prevention strategies to minimize loss and protect store assets.
Assist with inventory control, including cycle counts and physical inventory preparation.
Ensure all safety protocols are followed to maintain a secure environment.
Keep the stockroom organized and efficient to support smooth store operations.
Implement best practices to optimize stockroom space and improve restocking processes.
Assist with POS operations, ensuring accurate and efficient customer transactions.
Greet and assist customers on the sales floor, enhancing their shopping experience.