Intern_ Retail Operations Analyst

Engie•Houston, TX

2d•Hybrid

About The Position

As a Retail Operations Analyst Intern, you will have the opportunity to learn about and support the products we sell, including troubleshooting and resolving customer concerns that impact billing accuracy. In this role, you will be exposed to and expected to contribute to key billing functions through both independent and cross-functional team projects. The Intern Analyst will work with third-party vendors, both independently and collaboratively, as needed to deliver best-in-class customer service to our internal and external customers. This three-month internship is based in Houston, TX, and runs from September 2026 through December 2026. You will report to the Billing Resolutions Manager. Update and review daily reporting to support several internal daily operational processes. Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.

Requirements

Must be at least a college sophomore working toward a Bachelor’s degree in Business Administration, Finance, or a related field.
Strong analytical and problem-solving skills.
Detail-oriented with excellent organizational abilities.
Proficient in Microsoft Excel.
Effective communication skills and collaborate well in team environments.
Must be willing and able to comply with all ENGIE ethics and safety policies.

Responsibilities

Learn about and support the products we sell, including troubleshooting and resolving customer concerns that impact billing accuracy.
Contribute to key billing functions through both independent and cross-functional team projects.
Work with third-party vendors, both independently and collaboratively, as needed to deliver best-in-class customer service to our internal and external customers.
Update and review daily reporting to support several internal daily operational processes.
Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.