Retail Office Manager

WSFS Bank•Wilmington, DE

8d•$53,744 - $88,291•Onsite

About The Position

The Retail Office Manager at WSFS Bank is responsible for achieving branch growth and service goals. This role involves leading and coaching a team of sales and service professionals to meet or exceed Bank growth and service targets. The incumbent will observe branch activities and behaviors to ensure alignment with the Bank's strategy. Key responsibilities include providing day-to-day management and coaching for branch Associates, encompassing staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent coaching and feedback. The role also entails administrative control over office functions, including branch budgeting, profitability management, and critical operational duties to ensure compliance. The Retail Office Manager will oversee activities to promote branch growth and attract new business, identifying cross-selling opportunities and developing Associates' selling and service skills. This position empowers the manager to make sound business decisions that benefit both the customer and the bank.

Requirements

Must have a Bachelor’s degree or equivalent experience in retail banking.
Must have a minimum of 5 years of management or supervisory experience in a retail banking environment.
Must have previous extensive business development experience with a proven successful track record.
Previous experience in branch operations, including procedures, policies, control, and regulations is required.
Must have a strong knowledge of deposit and retail loan products; familiarity with business lending products.
Must have knowledge of financial fundamentals, including computation of interest and monthly payments.
Strong coaching, development skills and a degree of creativity are required.
Must possess a strong knowledge of teller operations and processing.
Strong verbal and written communication skills and presentation skills are required.
Must be proficient in basic computer skills.
Must be presently authorized to work for any employer in the United States and will not require work visa sponsorship.

Responsibilities

Achieving branch growth and service goals.
Leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets.
Observing branch activities and behaviors while ensuring that they align with Bank's strategy.
Providing day-to-day management and coaching for a team of branch Associates, which will include staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent coaching and feedback.
Providing administrative control over the functions of the office, including but not limited to branch budgeting, branch profitability management, and critical operational duties to ensure branch compliance.
Overseeing activities in order to promote the growth of the branch office and attract new business which includes recognizing opportunities for cross-selling and developing Associates to maximize selling and service skills.
Making sound business decisions that are mutually beneficial for both the customer as well as the bank.