Retail Office Manager
About The Position
The Retail Office Manager II is responsible for achieving branch growth and service goals and leading and coaching a team of sales and service professionals to meet or exceed Bank growth and service targets. The role observes branch activities and behaviors to ensure alignment with the Bank’s strategy. It provides day-to-day management and coaching for branch Associates, including staffing decisions, performance appraisals, training, promotions, salary recommendations, and ongoing feedback. The manager also provides administrative control over office functions, including branch budgeting, profitability management, and operational duties that ensure compliance. The role oversees branch growth and new-business development, identifies cross-selling opportunities, and develops Associates’ sales and service skills. The manager is empowered to make sound business decisions that benefit both customers and the Bank. The schedule must be flexible to meet business and client needs. The position requires working two to three Saturdays per month, and scheduled hours may vary based on operational requirements.
Requirements
- Bachelor’s degree or equivalent experience in retail banking.
- At least 5 years of management or supervisory experience in a retail banking environment.
- Extensive business development experience with a proven successful track record.
- Experience in branch operations, including procedures, policies, controls, and regulations.
- Strong knowledge of deposit and retail loan products.
- Knowledge of financial fundamentals, including calculation of interest and monthly payments.
- Strong coaching and development skills, with creativity.
- Strong knowledge of teller operations and processing.
- Strong verbal and written communication and presentation skills.
- Proficiency in basic computer skills.
- Must be presently authorized to work for any employer in the United States and not require work visa sponsorship from WSFS Bank now or in the future.
Nice To Haves
- Familiarity with business lending products.
Responsibilities
- Achieve branch growth and service goals.
- Lead, coach, and develop a team of sales and service professionals to meet or exceed Bank growth and service targets.
- Observe branch activities and behaviors to ensure they align with the Bank’s strategy.
- Manage and coach branch Associates, including staffing decisions, performance appraisals, training, promotions, salary recommendations, and ongoing feedback.
- Manage office administration, including branch budgeting, profitability, and operational duties that ensure compliance.
- Promote branch growth and attract new business.
- Identify cross-selling opportunities and develop Associates’ selling and service skills.
- Make sound business decisions that are mutually beneficial for customers and the Bank.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan
- Life, accident, and disability insurance
- Flexible spending accounts (FSAs) and health savings accounts (HSAs)
- Wellness programs
- Paid parental leave
- Military leave
- Vacation and other paid time off
- Sick leave in accordance with applicable state laws
- Paid holidays
- Eligible Associates may receive discretionary and formula-based incentive and retention awards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
