Retail Office Manager/Customer Service Associate

Gillman Home Center • Winchester, IN

5d • Hybrid

About The Position

This position will be a hybrid office manager and cashier/customer service on the sales floor. This person will complete office duties for 20 hrs/week, then cashier/customer service for 20 hrs/week.

Requirements

• High School Diploma or GED
• 3+ years of office management/reception experience preferred.
• 1+ years of retail experience a plus.

Responsibilities

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner.
• Answer store telephone, transfer calls/take messages, etc.
• Count money and reconcile cash from previous day’s sales.
• Update all daily reports (daily journal, sales/credit card report and over/short).
• Review cashier reports to find cash over/shorts.
• Apply payments to A/R accounts as they are received.
• Pick up mail daily and distribute to the appropriate team members.
• Email Do It Best invoice summary, including the inventory receipt number, to the Central Office daily.
• Email non-Do It Best invoices, including the inventory receipt number, to the Central Office daily.
• Help resolve issues with purchase orders before sending to Central Office.
• Turn in all necessary paperwork to central office.
• Utilize packing slips to accurately receive inventory into Spruce. Scan all packing slips with bar code sticker into Spruce.
• Help update and maintain the accuracy of rewards member database.
• Check email frequently throughout the day and correspond as needed.
• Order office supplies for store.
• Provide in store support as needed including, but not limited to ringing out customers, price changes, cycle counts, other customer service duties, etc.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.
• Other duties as assigned.

Benefits

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Company paid $25k Life Insurance Plan
• Employee discount
• Vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED