Part time Retail Office Associate

GrandBrands (Grand Furniture & Ashley Furniture Southeastern VA) • Newport News, VA

19h • Onsite

About The Position

Your Next Opportunity Starts at the Front of the Store
Ready to kick-start your career and be the person who keeps everything running smoothly? As a Retail Office Associate, you’ll help process customer-financed contracts, keep records organized and accurate, and support customers by resolving questions and concerns with professionalism and care. This is a great entry-level opportunity for someone who enjoys helping people, staying organized, and wants to grow in customer service and account management.

Requirements

• Previous experience in customer service (retail or call center preferred)
• Strong phone etiquette and active listening skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to multi-task, stay organized, and work with urgency
• Confident problem-solving and interpersonal communication skills
• A high school diploma or GED

Nice To Haves

• Thrive in a fast-paced, people-centered environment
• Enjoy helping others and resolving challenges
• Take initiative and have a desire to grow
• Work well independently and as part of a team

Responsibilities

• Greet and assist guests in a professional, welcoming manner
• Open and manage new guest accounts; explain products and services
• Process customer transactions in person and over the phone
• Follow up with customers regarding their financed accounts
• Resolve concerns, answer questions, and direct inquiries appropriately
• Maintain accurate customer records and process payments
• Collaborate with team members to ensure customer satisfaction

Benefits

• PTO
• Employee Discount
• Employee Assistance Program
• 401k

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees