Retail Multi-Unit Manager

Dufry Careers•Richmond, VA

1d•Onsite

About The Position

The Retail Multi-Unit Manager at Richmond International Airport provides operational leadership within a defined geographic section or zone, supporting the location's Senior Director or Director of Operations. The Retail Multi-Unit Manager I ensures that all retail stores within the assigned terminal/concourse/zone maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance by holding management accountable for results.

Requirements

Requires 2 years of experience supervising a team of retail operations professionals engaged in executing multi-unit retail management programs
Requires 6-8 years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programs
Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes
Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards
Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools
Ability to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics
Understanding of retail space optimization, category management, and seasonal merchandising strategies
Business acumen with retail operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals
Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the retail associate population, and individual store circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals

Nice To Haves

A bachelor's degree in Business Administration, Retail Management, Marketing, or related program can count for 3 of the 6-year requirement

Responsibilities

Ensures comprehensive implementation and enforcement of established Standard Operating Procedures (SOPs) across multiple retail locations by conducting systematic operational reviews, monitoring compliance with brand standards, and developing corrective action plans when performance gaps are identified; oversees management teams to guarantee consistent adherence to operational protocols while identifying opportunities for process improvements across assigned zones
Reviews daily timekeeping punches and monitors overtime compliance for hourly associates across assigned zones to ensure adherence to labor regulations, union agreements where applicable, and budget parameters while supporting financial performance targets
Schedules managers to ensure zone coverage during all operating hours with appropriate leadership presence; makes hiring, termination, and advancement decisions while holding management accountable for onboarding processes, training compliance, and employee engagement initiatives
Ensures comprehensive inventory management including daily ordering, appropriate stock levels, merchandise receiving, and vendor coordination while overseeing planogram execution, visual merchandising standards, and shrink minimization procedures across all zone stores
Analyzes operational data to monitor zone performance and collaborates with Director of Operations on strategic initiatives while engaging with Operations Controller on financial decisions and escalating loss prevention concerns appropriately
Ensures management and staff proficiency in company retail systems including POS, inventory management, and scheduling platforms while embracing new retail technologies and maintaining equipment through routine service and repairs
Assesses skill levels of retail team members and conducts on-the-job training while maintaining working knowledge of brand standards, lease agreements, and procedures to maximize brand/landlord relations across assigned zones
Develops and implements creative strategies to increase revenue and customer engagement while managing marketing programs, promotional activities, and seasonal campaigns as directed by corporate initiatives
Maintains comprehensive understanding of federal, state, and local safety and health standards while holding management accountable for safety compliance and training team members in wellness protocols and safety procedures
Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed while maintaining exceptional standards for cleanliness, operational readiness, and overall zone presentation